(32 hrs) Advanced Hardware and Software Troubleshooting

Advanced Hardware and Software Troubleshooting Course in Singapore: Learn to diagnose complex IT issues, resolve hardware and software faults, and manage IT assets responsibly.

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Course Synopsis

This course equips participants with the knowledge and practical skills to address common and complex IT hardware and software issues in workplace settings. Participants will examine key computer components, input and output devices, and data transfer interfaces to strengthen their technical foundation.

The course also develops competence in advanced troubleshooting, software debugging, conflict resolution, and diagnostic prioritisation through applied problem-solving activities.

In addition, participants will explore the importance of IT Asset Management, including regulations, tools, disposal practices, and sustainability considerations. A hands-on workshop further enables participants to apply asset tracking, management, and disposal procedures in an effective and responsible manner.

Prerequisites

Completed the following courses awarded by @ASK Training:

Understanding Computer Hardware & Peripherals
IT Troubleshooting and Problem Solving

Language

Attained at least WPLN level 5; or
Obtained Grade C6 for GCE O-Level English; or
Other equivalent qualifications.

Academic

Obtained at least a pass or C6 at GCE O-Level in at least 3 subjects; or
Candidates with other qualifications will be considered on a case-by-case basis; or
Mature candidates aged ≥ 30 years old with 8 years of relevant working experience.

Learning Units

LU 1: Introduction to Advanced Troubleshooting

Advanced hardware and software troubleshooting issues
Role of problem methodology in troubleshooting
Common challenges in hardware and software troubleshooting

LU 2: Advanced Hardware Troubleshooting Techniques

Hardware diagnostics and troubleshooting techniques
Identify and resolve complex hardware issues
Hands-on-practice hardware troubleshooting

LU 3: Advanced Software Troubleshooting Techniques

Software debugging and analysis
Techniques for diagnosing and resolving software conflicts
Real world software scenarios

LU 4: Diagnosis and Resolution of Complex Technical Problems

Advanced diagnostic skills
Prioritise and efficiently resolve complex technical issues
Problem solving methodologies to real world cases

LU 5: Overview of IT Asset Management (ITAM)

Introduction to ITAM
Classification and types of IT assets
Managing IT asset lifecycle
ITAM tools
Real world ITAM applications and case studies

Course Objectives

By the end of this course, you should be able to:

Evaluate the significance of advanced troubleshooting techniques and methodologies for resolving common hardware and software challenges.
Explain the functions of key computer hardware components, including the motherboard, CPU, RAM, storage devices, input and output devices, as well as the ports and cables used for data transfer and user interaction.
Utilise software debugging and conflict resolution by actively applying diagnostic techniques in real-world scenarios.
Apply advanced diagnostic and prioritisation skills to efficiently tackle complex technical challenges through practical problem-solving methodologies in real-world scenarios.
Explain the importance of IT Asset Management, including the different types of IT assets, relevant industry regulations, management tools, asset disposal practices, and environmental sustainability considerations.
Apply IT Asset Management principles and procedures in a hands-on workshop setting to manage, track, and dispose of IT assets effectively.

Training Hours & Assessment

Total Training Hours: 32 hours, including a 2-hour assessment

Assessment

Written Assessment
Practical Assessment

Fees and Subsidies

*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders

Course Fee:
S$1,200 (exclusive of 9% GST)

Course Fee After Eligible SWDA Subsidies:
From S$152.40 (inclusive of 9% GST) after 90% SWDA Subsidies

Learners

Singaporean Citizens ≥ 40 years old

S$152.40 (after SWDA 90% Funding)

SkillsFuture Credits can be used on top of existing subsidies

Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old

S$392.40 (after SWDA 70% Funding)

For Singapore Citizens learners aged ≥ 25 years old SkillsFuture Credits can be used on top of existing subsidies.

For Singapore Citizens aged 21-31 Post Secondary Education Account Funds can be used.

Learners	SMEs	Non-SMEs
Singaporean Citizens ≥ 40 years old	S$152.40 (after SWDA 90% Funding) SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies	S$152.40 (after SWDA 90% Funding) SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies
Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old		S$392.40 (after SWDA 70% Funding) SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies

Singaporean Citizens ≥ 40 years old

Self-Sponsored S$152.40

After SWDA 90% Funding

SkillsFuture Credits can be used on top of existing subsidies

Company-Sponsored, SMEs and Non-SMEs S$152.40

After SWDA 90% Funding

SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies

Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old

Self-Sponsored S$392.40

After SWDA 70% Funding

For Singapore Citizens learners aged ≥ 25 years old SkillsFuture Credits can be used on top of existing subsidies.

For Singapore Citizens aged 21-31 Post Secondary Education Account Funds can be used.

Company-Sponsored, SMEs S$152.40

After SWDA 90% Funding

SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies

Company-Sponsored, Non-SMEs S$392.40

After SWDA 70% Funding

SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies

All prices are inclusive of 9% GST.