(16 hrs) IT Troubleshooting and Problem Solving
IT Troubleshooting and Problem Solving Course in Singapore: Learn to diagnose hardware, software, network, application, and security issues using structured troubleshooting techniques.
Course Synopsis
This course provides participants with essential knowledge and practical skills to troubleshoot common IT issues in the workplace. Participants will learn how to identify, analyse, and diagnose hardware, software, network, and application-related problems using appropriate tools and techniques.
Emphasis is placed on root-cause analysis, task prioritisation, and effective problem resolution to minimise operational disruption. Participants will also develop an understanding of network components, connectivity troubleshooting, and methods to improve network performance.
In addition, the course addresses security-related concerns by equipping learners to identify threats, implement appropriate responses, and support a secure and reliable IT environment.
Prerequisites
Language
- Attained at least WPLN level 5; or
- Obtained Grade C6 for GCE O-Level English; or
- Other equivalent qualifications.
Academic
- Obtained at least a pass or C6 at GCE O-Level in at least 3 subjects; or
- Candidates with other qualifications will be considered on a case-by-case basis; or
- Mature candidates aged ≥ 30 years old with 8 years of relevant working experience.
Learning Units
LU 1: Introduction to Troubleshooting Process and Identifying Common IT issues
- Introduction to troubleshooting and principles
- Troubleshooting process
- Common IT issues
- Techniques for identifying and categorising IT problems
LU 4: Network Troubleshooting
- Network components and topologies
- Diagnosing network connectivity problems
- Dealing with slow network performance
- Resolving IP configuration issues
LU 3: Explaining Appropriate Cryptographic Solutions
- Cryptographic Algorithms
- Public Key Infrastructure
- Cryptographic Solutions
LU 4: Implement Identity and Access Management
- Authentication
- Access Management
- Identity Management
LU 5: Application Troubleshooting
- Troubleshooting common applications
- Investigate compatibility issues
- Analysing application performance problems
- Handling software installation and update problems
LU 6: Security Troubleshooting
- Identifying security measures and best practices
- Responding to security incidents effectively
Course Objectives
By the end of this course, you should be able to:
- Comprehend the fundamentals of troubleshooting, including recognising common IT problems in the workplace.
- Analyse and diagnose IT problems effectively, prioritising tasks based on root causes.
- Resolve hardware and software-related issues using appropriate diagnostic tools and techniques.
- Demonstrate proficiency in understanding network components, diagnosing connectivity problems, and enhancing network performance.
- Resolve application-related errors and installation issues.
- Demonstrate the ability to identify, implement, and respond to security-related concerns and incidents.
Training Hours & Assessment
Total Training Hours: 16 hours, including a 2-hour assessment
Assessment
- Written Assessment
Fees and Subsidies
*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders
Course Fee:
S$600 (exclusive of 9% GST)
Course Fee After Eligible SWDA Subsidies:
From S$76.20 (inclusive of 9% GST) after 90% SWDA Subsidies
| Learners | |
| Singaporean Citizens ≥ 40 years old | S$76.20 (after SWDA 90% Funding) SkillsFuture Credits can be used on top of existing subsidies |
| Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old | S$196.20 (after SWDA 70% Funding) For Singapore Citizens learners aged ≥ 25 years old SkillsFuture Credits can be used on top of existing subsidies. For Singapore Citizens aged 21-31 Post Secondary Education Account Funds can be used. |
| Learners | SMEs | Non-SMEs |
| Singaporean Citizens ≥ 40 years old | S$76.20 (after SWDA 90% Funding) SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies |
S$76.20 (after SWDA 90% Funding) SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies |
| Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old | S$196.20 (after SWDA 70% Funding) SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies |
Singaporean Citizens ≥ 40 years old
After SWDA 90% Funding
SkillsFuture Credits can be used on top of existing subsidies
After SWDA 90% Funding
SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies
Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old
After SWDA 70% Funding
For Singapore Citizens learners aged ≥ 25 years old SkillsFuture Credits can be used on top of existing subsidies.
For Singapore Citizens aged 21-31 Post Secondary Education Account Funds can be used.
After SWDA 90% Funding
SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies
After SWDA 70% Funding
SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies
All prices are inclusive of 9% GST.
(16 hrs) IT Troubleshooting and Problem Solving
Up to 90% SkillsFuture Subsidy. Enrol today.
Course Schedule
Course Name: WSQ Digital Marketing Analytics (Google Analytics)
Course Code: TGS-2023020895
Course Duration: 2 Days (8:30am – 6:30pm)
| Course Name | Duration | Month | Date | Venue | Remarks |
|---|---|---|---|---|---|
| (16 hrs) IT Troubleshooting and Problem Solving TGS-2026064618 | 2 days (9:00am - 6:00pm) | September 2026 | 07,08 Sep | International Plaza | Weekdays |
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Up to 90%
SkillsFuture Subsidy