(24 hrs) Operating Systems and Desktop Support

Operating Systems and Desktop Support Course in Singapore: Learn to configure, troubleshoot, secure, and support Windows systems across physical and virtual environments.

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Course Synopsis

This course equips participants with foundational and practical skills in operating systems, desktop support, virtualisation, and endpoint security. Participants will explore the role of operating systems in managing computer resources, compare major platforms, and apply key OS concepts and terminology in real-world contexts.

The course develops competence in configuring Windows across physical and virtual environments, managing user access, applying updates, and maintaining system stability. Participants will also strengthen troubleshooting, remote support, and communication skills for desktop support roles.

In addition, the course covers performance optimisation, disk management, virtual machine setup, and data protection through security, backup, and recovery practices.

Prerequisites

Language

Attained at least WPLN level 5; or
Obtained Grade C6 for GCE O-Level English; or
Other equivalent qualifications.

Academic

Obtained at least a pass or C6 at GCE O-Level in at least 3 subjects; or
Candidates with other qualifications will be considered on a case-by-case basis; or
Mature candidates aged ≥ 30 years old with 8 years of relevant working experience.

Learning Units

LU 1: Introduction to Operating System

Role of operating systems in computing
Overview of Windows OS and virtualised operating systems
Common terminologies and concepts

LU 2: Installation and configuration of Windows OS

Timeline on the Evolution Path of Windows OS
Hardware and Software requirements
Installing Windows OS on physical and virtual machines
Initial Setup and configuration
User accounts and permissions
Windows update and patches

LU 3: Desktop Support Best Practices

Role of desktop support technician
Effective communication and troubleshooting techniques
Remote support tools and techniques
Managing user issues and resolving common problems

LU 4: Virtualised Environment and Hands-on Activity

Introduction to Virtualisation and its benefits
Setting up a virtualisation environment

LU 5: Maintenance and Performance Optimisation

Register maintenance tasks for operating systems
Disk management and optimisation
Monitoring system performance
Troubleshooting performance issues

LU 6: Security and Data Backup

Common Security Threats and best practices
Configuring firewalls and security settings
Data backup and recovery strategies

Course Objectives

By the end of this course, you should be able to:

Possess a comprehensive understanding of operating systems’ role in managing computer resources, distinguishing features and functionalities of major platforms, and mastery over essential OS-related terminologies and concepts.
Perform configuring Windows OS across physical and virtual environments, managing user access with security best practices, and ensuring the system’s stability and security through timely updates and patches.
Build capabilities to excel as desktop support technicians, boasting robust communication and troubleshooting expertise, leveraging remote support mechanisms, and adeptly handling prevalent desktop issues to elevate end-user satisfaction and productivity.
Develop a deep understanding of virtualisation principles, recognise its multifaceted benefits, and gain expertise in establishing and tailoring virtualised operating systems on leading platforms such as VMWare and VirtualBox.
Build capabilities to optimise operating system performance, effectively employ disk management strategies, actively monitor and mitigate system inefficiencies, and promptly address performance-related issues, ensuring a consistent and efficient experience for end-users.
Identify and counteract common security threats, implement stringent security protocols for Windows OS, and establish resilient data backup and recovery mechanisms, guaranteeing the safeguarding and retrievability of vital data even in the face of potential threats or system malfunctions.

Training Hours & Assessment

Total Training Hours: 24 hours, including a 2-hour assessment

Assessment

Practical Assessment

Fees and Subsidies

*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders

Course Fee:
S$900 (exclusive of 9% GST)

Course Fee After Eligible SWDA Subsidies:
From S$114.30 (inclusive of 9% GST) after 90% SWDA Subsidies

Learners

Singaporean Citizens ≥ 40 years old

S$114.30 (after SWDA 90% Funding)

SkillsFuture Credits can be used on top of existing subsidies

Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old

S$294.30 (after SWDA 70% Funding)

For Singapore Citizens learners aged ≥ 25 years old SkillsFuture Credits can be used on top of existing subsidies.

For Singapore Citizens aged 21-31 Post Secondary Education Account Funds can be used.

Learners	SMEs	Non-SMEs
Singaporean Citizens ≥ 40 years old	S$114.30 (after SWDA 90% Funding) SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies	S$114.30 (after SWDA 90% Funding) SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies
Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old		S$294.30 (after SWDA 70% Funding) SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies

Singaporean Citizens ≥ 40 years old

Self-Sponsored S$114.30

After SWDA 90% Funding SkillsFuture Credits can be used on top of existing subsidies

Company-Sponsored, SMEs and Non-SMEs S$114.30

After SWDA 90% Funding SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies

Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old

Self-Sponsored S$294.30

After SWDA 70% Funding For Singapore Citizens learners aged ≥ 25 years old SkillsFuture Credits can be used on top of existing subsidies. For Singapore Citizens aged 21-31 Post Secondary Education Account Funds can be used.

Company-Sponsored, SMEs S$114.30

After SWDA 90% Funding SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies

Company-Sponsored, Non-SMEs S$294.30

After SWDA 70% Funding SkillsFuture Enterprise Credits (SFEC) can be used on top of existing subsidies

All prices are inclusive of 9% GST.