(24 hrs) Operating Systems and Desktop Support

Prerequisites

Language

• Attained at least WPLN level 5; or
• Obtained Grade C6 for GCE O-Level English; or
• Other equivalent qualifications.

Academic

• Obtained at least a pass or C6 at GCE O-Level in at least 3 subjects; or
• Candidates with other qualifications will be considered on a case-by-case basis; or
• Mature candidates aged ≥ 30 years old with 8 years of relevant working experience.

Learning Units

Course Objectives

By the end of this course, you should be able to:

• Possess a comprehensive understanding of operating systems’ role in managing computer resources, distinguishing features and functionalities of major platforms, and mastery over essential OS-related terminologies and concepts.
• Perform configuring Windows OS across physical and virtual environments, managing user access with security best practices, and ensuring the system’s stability and security through timely updates and patches.
• Build capabilities to excel as desktop support technicians, boasting robust communication and troubleshooting expertise, leveraging remote support mechanisms, and adeptly handling prevalent desktop issues to elevate end-user satisfaction and productivity.
• Develop a deep understanding of virtualisation principles, recognise its multifaceted benefits, and gain expertise in establishing and tailoring virtualised operating systems on leading platforms such as VMWare and VirtualBox.
• Build capabilities to optimise operating system performance, effectively employ disk management strategies, actively monitor and mitigate system inefficiencies, and promptly address performance-related issues, ensuring a consistent and efficient experience for end-users.
• Identify and counteract common security threats, implement stringent security protocols for Windows OS, and establish resilient data backup and recovery mechanisms, guaranteeing the safeguarding and retrievability of vital data even in the face of potential threats or system malfunctions.

Training Hours & Assessment

Total Training Hours: 24 hours, including a 2-hour assessment

Assessment

• Practical Assessment

Fees and Subsidies

Course Fee:
S$900 (exclusive of 9% GST)

Course Fee After Eligible SSG Subsidies:
From S$114.30 (inclusive of 9% GST) after 90% SSG Subsidies

All prices are inclusive of 9% GST.

Important Reminder: Your PSEA claim needs to be submitted at least 1 month before the course’s commencement date. Should you miss this deadline, an alternative payment method must be used to secure your spot in the course. After the disbursement of your PSEA funds to us, we will reach out to initiate the refund process.