Crisis Management and Communication

Course Description

We all know the consequences of mishandling a crisis can range from a relatively minor one to an uncontrollable devastating situation. However, we cannot avoid crisis. A good management and communication plan can minimize or remove the damages involved. The ultimate goal is to prevent or significantly reduce the risks involved such as operational disruptions, harm to reputation, injuries or financial damages.

This course aimed at helping participants understand the fundamentals of planning for and managing a crisis when it occurs. The workshop will cover principles and approaches to be applied in dealing with a crisis.

Aspects of crisis prevention which includes managing issues as they evolve and anticipating disasters, will also be presented and discussed.

Through case studies of organisatons that have dealt with crisis situations and group discussions of lessons learnt, particpants will acquire the ciritcal skills and knowledge required in order to plan and manage a crisis effectively