Certificate in Infocomm Technology (Infrastructure and Operations)

• The assessment is an open-book assessment for 60 minutes comprising 15 questions from various sections covered.

By the end of the module, trainees will be equipped with a comprehensive understanding of the IT industry in Singapore, encompassing current trends, job roles, hardware and software concepts, and essential IT terminology.

• Learning Unit 1: Introduction to Computer Hardware
• Learning Unit 2: Identifying the Parts and Connectivity
• Learning Unit 3: PC Build-Up//Upgrading
• Learning Unit 4: BIOS & Process Flow of Booting

• A practical performance, evaluating accuracy in component installation (CPU, RAM, SSD, graphics card), proper cable connections, time management, and the overall organization and cleanliness of the assembled PC.

By the end of the module, trainees be equipped with the fundamental knowledge and skills related to computer hardware and peripherals, focusing on identifying parts, connectivity, PC build-up/upgrading, and the BIOS process flow of booting.

• Learning Unit 1: Introduction to Operating System
• Learning Unit 2: Installation and configuration of Windows OS
• Learning Unit 3: Desktop Support Best Practices
• Learning Unit 4: Virtualised Environment and Hands-on Activity
• Learning Unit 5: Maintenance and Performance Optimisation
• Learning Unit 6: Security and Data Backup

• A practical performance that assesses trainees’ capability to complete tasks within a virtualized environment with Windows OS installation. These tasks include operating system installation, user support, disk management, backup and recovery, and application installation.

By the end of the module, trainees will equipped with the competency to install, configure and maintain Windows OS and virtualised environments enhancing their desktop support skills and proficiency in managing systems.

• Learning Unit 1: Basics of Computer Networks and Network Components, Routing, IP Addressing
• Learning Unit 2: Network Types, Topologies, Protocols, Methodologies
• Learning Unit 3: Setting up a Small-scale Network, Configuring Network Devices, and Troubleshooting Connectivity Issues
• Learning Unit 4: Sandbox Software: Network Simulation Software

The assessment includes a written assessment and a practical performance to evaluate candidates’ abilities in:

• Applying network fundamentals, which involves distinguishing between various network types and topologies.
• Performing network design and configuration, including proficiently addressing and resolving network issues.

By the end of the module, trainees will be proficient in computer network essentials, network classifications and topologies, network design and troubleshooting, and the use of network simulation software for practical learning and assessment.

• Learning Unit 1: Introduction to Cybersecurity principles and best practices
• Learning Unit 2: Identifying and Mitigating Common Security Threats
• Learning Unit 3: Conducting Vulnerability Assessments, Implementing Security Measures, and Analysing Security Logs, Software Maintenance
• Learning Unit 4: Sandbox Software: Security Tools and Utilities

• The assessment for this course includes a written test and a practical assessment to evaluate candidates’ capability to apply cybersecurity principles, mitigate security threats, perform vulnerability assessments, implement security measures, and analyze security logs using various security tools.

By the end of the module, trainees will possess a comprehensive understanding of cybersecurity fundamentals, be proficient in recognizing and mitigating cybersecurity threats, able to conduct vulnerability assessments, and proficient in utilizing industry-standard security tools in cybersecurity operations.

• Learning Unit 1: Introduction to Troubleshooting Process and Identifying Common IT issues
• Learning Unit 2: Problem Analysis and Diagnosis
• Learning Unit 3: Hardware and Software Troubleshooting 
• Learning Unit 4: Application Troubleshooting
• Learning Unit 5: Network Troubleshooting
• Learning Unit 6: Security Troubleshooting

• The assessment is an open-book assessment for 60 minutes comprising 15 questions from various sections covered.

By the end of the module, trainees will be equipped with the essential skills and knowledge to effectively troubleshoot and resolve common Information Technology issues in hardware, software, network, applications, and security domains.

• Learning Unit 1: Introduction to IT Service Management Frameworks
• Learning Unit 2: Help Desk Operations and Incident Management
• Learning Unit 3: Simulated Incident Management Scenario

• The assessment is an open-book assessment for 60 minutes comprising 15 questions from various sections covered.

By the end of the module, trainees be able to discuss IT service management frameworks with an emphasis on ITIL, manage help desk operations for end-user support, and effectively apply incident management processes in simulated IT scenarios to ensure service desk quality.

Trainee is 40 years old and above, and a Singaporean Citizen, will be eligible for 90% SkillsFuture Funding.

Nett course fee payable (including 9% GST): S$514.35

Course fees after subsidies can be further offset by SkillsFuture Credit.

Enhanced Training Support for SMEs (ETSS) – 90% Funding

Eligible for SME Company-Sponsored, 21 years old and above, and a

• Singapore Citizen; or
• Permanent Resident; or
• Long-Term Visitor Pass Plus (LTVP+) Holder

Nett course fee payable (including 9% GST): S$514.35

SkillsFuture Baseline Funding – 70% Funding

Eligible Non-SME Company-Sponsored, 21 years old and above, and a

• Singaporean Citizen; or
• Permanent Resident; or
• Long Term Visitor Pass Plus (LTVP+) Holder

Nett course fee payable (including 9% GST): S$1,324.35

SkillsFuture Mid-Career Enhanced Subsidy (MCES) – 90% Funding

Eligible for Non-SME Company-Sponsored, Singapore Citizens, aged 40 years old and above

Nett course fee payable (including 9% GST): S$514.35

Trainee is 21 years old and above, a Singaporean Citzen, and

• Has been in long-term unemployment of 6 months or more*; or
• Recipient of ComCare Short-to-Medium Term Assistance (STMA)* or Workfare Income Supplement (WIS)*; or
• Person with Disabilities

Will be eligible for 95% SkillsFuture Funding.

Nett course fee payable (including 9% GST): S$311.85

Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above. Singapore Citizens aged 21 to 31 may also offset fees with the Post Secondary Education Account Funds.

*Supporting documents such as CPF, approval letter, and/or payout letter is required to be submitted upon registration. You may request a copy from MSF Social Service Offices or via CPF’s Workfare Portal.

AFS is only eligible for SkillsFuture Career Transition Programme applicants.