Certificate in Infocomm Technology (Infrastructure and Operations)

Become an IT Professional in 7 modules and earn your certification.

Get up to 95% SkillsFuture Singapore Funding for SCTP programmes - SkillsFuture Credit, PSEA & UTAP Claimable

*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders

This programme is eligible for the $4,000 SkillsFuture Level-Up Programme top-up

*For SCTP Participants only

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What is the SkillsFuture Career Transition Programme?

The SkillsFuture Career Transition Programme (SCTP) is a government initiative in Singapore designed to assist mid-career individuals in acquiring new skills and knowledge to facilitate a career transition. This program is geared towards individuals who wish to switch industries or occupations due to changes in the job market, technological advancements, or personal career goals.

Here are some key features and components of the SkillsFuture Career Transition Programme:

Skills Upgrading: The SCTP provides funding and support for mid-career individuals to undergo training and upskilling in new areas, helping them acquire the skills and knowledge necessary for their chosen career transition.

Financial Support: Participants in the SCTP can receive financial assistance in the form of course fee subsidies and training allowances to ease the financial burden of making a career switch.

Career Guidance: The program also provides career advisory services and guidance to help individuals get placed in job roles, such as interview preparation, resume tips and more.

Course Modules & Curriculum

The Certificate in Infocomm Technology (Infrastructure and Operations) spans 7 modules (112 hours).

Module 1: Introduction to Information Technology (IT)

Topics Covered
  • Learning Unit 1: Overview of the IT Industry in Singapore and Job Roles
  • Learning Unit 2: Basic Hardware Concepts
  • Learning Unit 3: Basic Software Concepts
  • Learning Unit 4: IT Overview/Glossary
Assessment
  • The assessment is an open-book assessment for 60 minutes comprising 15 questions from various sections covered.
Learning Outcomes

By the end of the module, trainees will be equipped with a comprehensive understanding of the IT industry in Singapore, encompassing current trends, job roles, hardware and software concepts, and essential IT terminology.

Module 2: Understanding Computer Hardware & Peripherals

Topics Covered
  • Learning Unit 1: Introduction to Computer Hardware
  • Learning Unit 2: Identifying the Parts and Connectivity
  • Learning Unit 3: PC Build-Up/Upgrading
  • Learning Unit 4: BIOS & Process Flow of Booting
Assessment
  • A practical performance, evaluating accuracy in component installation (CPU, RAM, SSD, graphics card), proper cable connections, time management, and the overall organization and cleanliness of the assembled PC.
Learning Outcomes

By the end of the module, trainees be equipped with the fundamental knowledge and skills related to computer hardware and peripherals, focusing on identifying parts, connectivity, PC build-up/upgrading, and the BIOS process flow of booting.

Module 3: Operating Systems And Desktop Support

Topics Covered
  • Learning Unit 1: Introduction to Operating System
  • Learning Unit 2: Installation and configuration of Windows OS
  • Learning Unit 3: Desktop Support Best Practices
  • Learning Unit 4: Virtualised Environment and Hands-on Activity
  • Learning Unit 5: Maintenance and Performance Optimisation
  • Learning Unit 6: Security and Data Backup
Assessment
  • A practical performance that assesses trainees’ capability to complete tasks within a virtualized environment with Windows OS installation. These tasks include operating system installation, user support, disk management, backup and recovery, and application installation.
Learning Outcomes

By the end of the module, trainees will equipped with the competency to install, configure and maintain Windows OS and virtualised environments enhancing their desktop support skills and proficiency in managing systems.

Module 4: Network Fundamentals and Troubleshooting

Topics Covered
  • Learning Unit 1: Basics of Computer Networks and Network Components, Routing, IP Addressing
  • Learning Unit 2: Network Types, Topologies, Protocols, Methodologies
  • Learning Unit 3: Setting up a Small-scale Network, Configuring Network Devices, and Troubleshooting Connectivity Issues
  • Learning Unit 4: Sandbox Software: Network Simulation Software
Assessment

The assessment includes a written assessment and a practical performance to evaluate candidates’ abilities in:

  • Applying network fundamentals, which involves distinguishing between various network types and topologies.
  • Performing network design and configuration, including proficiently addressing and resolving network issues.
Learning Outcomes

By the end of the module, trainees will be proficient in computer network essentials, network classifications and topologies, network design and troubleshooting, and the use of network simulation software for practical learning and assessment.

Module 5: Cybersecurity Essentials

Topics Covered
  • Learning Unit 1: Introduction to Cybersecurity principles and best practices
  • Learning Unit 2: Identifying and Mitigating Common Security Threats
  • Learning Unit 3: Conducting Vulnerability Assessments, Implementing Security Measures, and Analysing Security Logs, Software Maintenance
  • Learning Unit 4: Sandbox Software: Security Tools and Utilities
Assessment
  • The assessment for this course includes a written test and a practical assessment to evaluate candidates’ capability to apply cybersecurity principles, mitigate security threats, perform vulnerability assessments, implement security measures, and analyze security logs using various security tools.
Learning Outcomes

By the end of the module, trainees will possess a comprehensive understanding of cybersecurity fundamentals, be proficient in recognizing and mitigating cybersecurity threats, able to conduct vulnerability assessments, and proficient in utilizing industry-standard security tools in cybersecurity operations.

Module 6: IT Troubleshooting and Problem Solving 

Topics Covered
  • Learning Unit 1: Introduction to Troubleshooting Process and Identifying Common IT issues
  • Learning Unit 2: Problem Analysis and Diagnosis
  • Learning Unit 3: Hardware and Software Troubleshooting 
  • Learning Unit 4: Application Troubleshooting
  • Learning Unit 5: Network Troubleshooting
  • Learning Unit 6: Security Troubleshooting
Assessment
  • The assessment is an open-book assessment for 60 minutes comprising 15 questions from various sections covered.
Learning Outcomes

By the end of the module, trainees will be equipped with the essential skills and knowledge to effectively troubleshoot and resolve common Information Technology issues in hardware, software, network, applications, and security domains.

Module 7: IT Service Management and Help Desk Operations

Topics Covered
  • Learning Unit 1: Introduction to IT Service Management Frameworks
  • Learning Unit 2: Help Desk Operations and Incident Management
  • Learning Unit 3: Simulated Incident Management Scenario
Assessment
  • The assessment is an open-book assessment for 60 minutes comprising 15 questions from various sections covered.
Learning Outcomes

By the end of the module, trainees be able to discuss IT service management frameworks with an emphasis on ITIL, manage help desk operations for end-user support, and effectively apply incident management processes in simulated IT scenarios to ensure service desk quality.

Why Learn From Us

When you learn with us, you will earn your certification, acquiring extensive knowledge from highly experienced industry practitioners who develop and deliver top quality course content through experiential hands-on learning methodologies. What you can expect:

N

Training led by practitioners with experience in the industry

N

Hands-on Practical Projects

N

Comprehensive, up-to-date curriculum and courseware

N

Career support services and job opportunities

Course Fees and Subsidies

Certificate in Infocomm Technology (Infrastructure & Operations) Course Funding Table - IT SkillsFuture

Criteria and/or Requirements for Course Subsidies

Baseline Funding Criteria and/or Requirements

Trainee is 21 years old and above, and a

  • Singaporean Citizen; or
  • Permanent Resident; or
  • Long Term Visitor Pass Plus (LTVP+) Holder

Will be eligible for 70% SkillsFuture Funding.

Nett course fee payable (including 9% GST): S$1,324.35

Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above. Singapore Citizens aged 21 to 31 may also offset fees with the Post Secondary Education Account Funds.

Mid-Career Enhanced Subsidy (MCES) Criteria and/or Requirements

Trainee is 40 years old and above, and a Singaporean Citizen, will be eligible for 90% SkillsFuture Funding.

Nett course fee payable (including 9% GST): S$514.35

Course fees after subsidies can be further offset by SkillsFuture Credit.

Company-Sponsored (SMEs)

Enhanced Training Support for SMEs (ETSS) – 90% Funding

Eligible for SME Company-Sponsored, 21 years old and above, and a

  • Singapore Citizen; or
  • Permanent Resident; or
  • Long-Term Visitor Pass Plus (LTVP+) Holder

Nett course fee payable (including 9% GST): S$514.35

Company-Sponsored (Non-SMEs)

SkillsFuture Baseline Funding – 70% Funding

Eligible Non-SME Company-Sponsored, 21 years old and above, and a

  • Singaporean Citizen; or
  • Permanent Resident; or
  • Long Term Visitor Pass Plus (LTVP+) Holder

Nett course fee payable (including 9% GST): S$1,324.35


SkillsFuture Mid-Career Enhanced Subsidy (MCES) – 90% Funding

Eligible for Non-SME Company-Sponsored, Singapore Citizens, aged 40 years old and above

Nett course fee payable (including 9% GST): S$514.35

Additional Course Fee Funding Support (AFS) Criteria and/or Requirements

Trainee is 21 years old and above, a Singaporean Citzen, and

  • Has been in long-term unemployment of 6 months or more*; or
  • Recipient of ComCare Short-to-Medium Term Assistance (STMA)* or Workfare Income Supplement (WIS)*; or
  • Person with Disabilities

Will be eligible for 95% SkillsFuture Funding.

Nett course fee payable (including 9% GST): S$311.85

Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above. Singapore Citizens aged 21 to 31 may also offset fees with the Post Secondary Education Account Funds.

*Supporting documents such as CPF, approval letter, and/or payout letter is required to be submitted upon registration. You may request a copy from MSF Social Service Offices or via CPF’s Workfare Portal.

AFS is only eligible for SkillsFuture Career Transition Programme applicants.

SCTP Course Schedules

Course Duration: 14 Days (126 hours)
Average duration to complete: 1 month

Jun 2024 Intake 

Location:
JTC Summit (Jurong East MRT)
8 Jurong Town Hall Road #27-01
Singapore 079903


Module 1: Introduction to Information Technology (IT)
10 Jun 2024 (Mon) 9am – 6pm

Module 2: Understanding Computer Hardware & Peripherals
11, 12 Jun 2024 (Tue, Wed) 9am – 6pm

Module 3: Operating Systems and Desktop Support
24, 25 Jun 2024 (Mon, Tue) 9am – 6pm

Module 4: Network Fundamentals and Troubleshooting
26, 27, 28 Jun 2024 (Wed, Thu, Fri) 9am – 6pm

Module 5: Cybersecurity Essentials
04, 05, 08 Jul 2024 (Thu, Fri, Mon) 9am – 6pm

Module 6: IT Troubleshooting and Problem Solving
10 Jul 2024 (Wed) 9am – 6pm

Module 7: IT Service Management and Help Desk Operations
11, 12 Jul 2024 (Thu, Fri) 9am – 6pm

Jun 2024 Intake weekend

Location:
JTC Summit (Jurong East MRT)
8 Jurong Town Hall Road #27-01
Singapore 079903


Module 1: Introduction to Information Technology (IT)
29 Jun 2024 (Sat) 9am – 6pm

Module 2: Understanding Computer Hardware & Peripherals
06, 07 Jul 2024 (Sat, Sun) 9am – 6pm

Module 3: Operating Systems and Desktop Support
13, 14 Jul 2024 (Sat, Sun) 9am – 6pm

Module 4: Network Fundamentals and Troubleshooting
20, 21, 27 Jul 2024 (Sat, Sun, Sat) 9am – 6pm

Module 5: Cybersecurity Essentials
28 Jul, 03, 04 Aug 2024 (Sat, Sun, Sat) 9am – 6pm

Module 6: IT Troubleshooting and Problem Solving
10 Aug 2024 (Sat) 9am – 6pm

Module 7: IT Service Management and Help Desk Operations
17, 18 Aug 2024 (Sat, Sun) 9am – 6pm

Jul 2024 Intake 

Location:
JTC Summit (Jurong East MRT)
8 Jurong Town Hall Road #27-01
Singapore 079903


Module 1: Introduction to Information Technology (IT)
01 Jul 2024 (Mon) 9am – 6pm

Module 2: Understanding Computer Hardware & Peripherals
02, 03 Jul 2024 (Tue, Wed) 9am – 6pm

Module 3: Operating Systems and Desktop Support
08, 09 Jul 2024 (Mon, Tue) 9am – 6pm

Module 4: Network Fundamentals and Troubleshooting
15, 16, 17 Jul 2024 (Mon, Tue, Wed) 9am – 6pm

Module 5: Cybersecurity Essentials
22, 23, 24 Jul 2024 (Mon, Tue, Wed) 9am – 6pm

Module 6: IT Troubleshooting and Problem Solving
29 Jul 2024 (Mon) 9am – 6pm

Module 7: IT Service Management and Help Desk Operations
30, 31 Jul 2024 (Tue, Wed) 9am – 6pm

Aug 2024 Intake 

Location:
JTC Summit (Jurong East MRT)
8 Jurong Town Hall Road #27-01
Singapore 079903


Module 1: Introduction to Information Technology (IT)
31 Jul 2024 (Wed) 9am – 6pm

Module 2: Understanding Computer Hardware & Peripherals
01, 02 Aug 2024 (Thu, Fri) 9am – 6pm

Module 3: Operating Systems and Desktop Support
15, 16 Aug 2024 (Thu, Fri) 9am – 6pm

Module 4: Network Fundamentals and Troubleshooting
21, 22, 23 Aug 2024 (Wed, Thu, Fri) 9am – 6pm

Module 5: Cybersecurity Essentials
28, 29, 30 Aug 2024 (Wed, Thu, Fri) 9am – 6pm

Module 6: IT Troubleshooting and Problem Solving
04 Sep 2024 (Wed) 9am – 6pm

Module 7: IT Service Management and Help Desk Operations
05, 06 Sep 2024 (Thu, Fri) 9am – 6pm

Frequently Asked Questions (FAQ)

Do I have to prepare anything before attending the course?

For in-person training, do bring along a laptop. You also have the option to loan a laptop from us for the duration of the course. You may also want to bring along a jacket in case the room gets cold.

For online classes, do ensure you have a functional laptop and have Zoom installed prior to class.

As there will be WSQ assessments conducted in this course, you are required to bring along your NRIC or any form of photo identification for ID verification purposes.

If I have any questions after the course, can I consult the trainer?

Yes, you may contact your trainer after the course. There are other post-training support channels such as the Insider Community where you may network with like-minded individuals and industry experts and live Ask Me Anything sessions where you may seek advice from a subject matter expert.

Speak to a programme consultant

Have questions? Speak to our program consultants!

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