BLOG

What is Robotic Process Automation (RPA) & How Can It Help Your Business?

If you’re like most professionals, you probably find yourself bogged down with repetitive tasks that are not only tedious but can also be time-consuming. That’s where Robotic Process Automation (RPA) comes in.

RPA is a software technology that can automate repetitive and manual processes, allowing you to focus on tasks that require your critical thinking and creativity. With RPA, you can improve your efficiency, reduce labour costs, and enhance the customer experience. In this article, we provide some insight into how RPA software can streamline your business processes and help you stay competitive in a today’s digital landscape. 

What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) technology uses machine learning algorithms and artificial intelligence to analyse and understand human actions, and it can then replicate those actions to complete the desired task. Think of RPA as a robot that carries out tasks that a human employee would do, such as data entry, report generation, customer service and other mundane tasks.

RPA robots can interact with multiple systems and applications, such as Microsoft Excel, SAP, and Oracle, among others. This means that they can access and integrate data from various sources and carry out tasks across different departments seamlessly. With RPA, you can automate workflows and processes end-to-end, from data input to final output, with high accuracy, speed, and consistency. 

What’s also great about RPA is that it can work 24/7 without any breaks or coffee run – it’s like having a virtual assistant who can work tirelessly around the clock. This can significantly increase productivity, efficiency, and accuracy in your business operations. By automating labour-intensive tasks, you and your team can focus on more critical tasks that require your skills and expertise.

How Does Robotic Process Automation Work and How Can It Be Applied? 

A good example of how Robotic Process Automation can be put in practice is in the handling of accounts in the workplace. To illustrate just how effective RPA can be, let’s take a company that receives hundreds of invoices every day, where their Accounts Payable team has to manually enter the data from each invoice into their accounting software. This task is repetitive, time-consuming, and prone to errors. With RPA, the company can automate this process by creating a software robot that can read the data from each invoice and enter it into the accounting software automatically. The RPA robot can be trained to recognise different invoice formats, extract the relevant data such as the vendor name, invoice number, and amount, and input the information accurately into the accounting software. 

The robot can perform this task 24/7, with high accuracy and consistency, freeing up the Accounts Payable team to focus on more complex tasks. This not only increases productivity but also reduces errors and saves time and money for the company.

How Can Robotic Process Automation Help Your Business?

1. Increased Efficiency and Productivity

RPA technology can help businesses to streamline their operations by automating repetitive and manual tasks. This allows employees to focus on high-value tasks that require critical thinking and creativity. With RPA, businesses can reduce the time taken to complete tasks and improve productivity.

2. Improved Accuracy and Quality

RPA robots are programmed to perform tasks with a high level of accuracy and consistency. This means that businesses can reduce the risk of human errors that can lead to costly mistakes. By automating tasks, businesses can ensure that data is accurate and up-to-date, which can improve decision-making.

3. Cost Savings

By automating manual and repetitive tasks, businesses can reduce labor costs and improve efficiency. RPA technology can work 24/7, which means that businesses can reduce the need for overtime or additional staff to complete tasks. Additionally, RPA robots can carry out tasks at a faster pace than humans, which means that businesses can complete more work within a shorter period.

4. Enhanced Customer Experience

By automating tasks, businesses can improve the speed and accuracy of their services. This can lead to a better customer experience as customers receive faster responses and more accurate information. For example, RPA technology can be used to automate customer service tasks such as order processing and tracking, which can improve the overall customer experience.

5. Scalability

RPA technology is highly scalable, which means that businesses can easily expand their automation capabilities as their needs grow. This allows businesses to adapt to changes in demand and scale their operations without incurring additional costs.

Explore RPA technology With @ASK Training

Robotic Process Automation is a powerful technology that can help businesses to improve efficiency, reduce costs, and enhance the customer experience. As a provider of best-in-class training programmes, @ASK Training recognises the importance of staying up-to-date with the latest technologies and trends in the business world. Our training programmes cover a range of topics, including Microsoft Office tools and IT skills courses such as RPA. Contact us today to learn more about how we can help your business stay ahead of the competition.

ASK Training