IT Troubleshooting and Problem Solving Course
Learn to Diagnose and Resolve IT Challenges with Confidence
*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders
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Overview of Course
In today’s digitally-driven era, being adept at pinpointing and resolving IT-related challenges is paramount.
This comprehensive 1-day IT Troubleshooting and Problem Solving course has been meticulously designed to empower you with the requisite skills and insights to confidently tackle prevalent IT issues. Spanning a wide array of domains – from hardware and software to network, applications, and even security – the curriculum delves deep into systematic approaches for diagnosis and resolution.
Through hands-on exercises, real-world case studies, and expert-guided sessions, you will not only understand the root causes of common IT problems but will also master the art of quick and effective troubleshooting.
Learning Outcomes
Upon completion of this course, trainees should be able to:
- Comprehend the fundamentals of troubleshooting, including recognising common IT problems in the workplace.
- Analyse and diagnose IT problems effectively, prioritising tasks based on root causes.
- Resolve hardware and software-related issues using appropriate diagnostic tools and techniques.
- Demonstrate proficiency in understanding network components, diagnosing connectivity problems, and enhancing network performance.
- Resolve application-related errors and installation issues.
- Demonstrate the ability to identify, implement, and respond to security-related concerns and incidents.
Who Should Attend
This course is suitable for IT professionals, help desk and support staff, system administrators, tech enthusiasts, IT students, small business owners, and aspiring IT specialists.
Prerequisites
To enroll in this IT Troubleshooting and Problem Solving course, you should possess the following:
- 1 GCE ‘O’ level or equivalent; OR
- NITEC/Higher NITEC; OR
- Mature candidates (≥ 30 years old with 8 years’ work experience in an ICT-related field); OR
- Candidates with other qualifications will be considered on a case-by-case basis
Instructional Methods
- Lectures & Demonstrations
- Hands-On Lab Sessions
- Group Discussions & Collaborative Learning:
- Problem-Based Learning (PBL)
- Case Studies
- Practical Application
Certification
Upon successful completion of the IT Troubleshooting and Problem Solving course assessment, participants who have attended at least 75% of the course will receive a SkillsFuture Statement of Attainment (SOA), along with a Certificate of Achievement by @ASK Training.
Course Curriculum
Introduction to Troubleshooting Process and Identifying Common IT issues
- Introduction to troubleshooting and principles
- Troubleshooting process
- Common IT issues
- Techniques for Identifying and categorizing IT problems
Problem Analysis and Diagnosis
- Effective problem analysis techniques
- Gathering relevant information and data
- Identifying root causes and underlying issues
- Prioritizing troubleshooting tasks
Hardware and Software Troubleshooting
- Troubleshooting common hardware problems
- Diagnosing software related issues
- Utilizing built in diagnostics tools and software
Network Troubleshooting
- Network components and topologies
- Diagnosing network connectivity problems
- Dealing with slow network performance
- Resolving IP configuration issues
Application Troubleshooting
- Troubleshooting common application errors
- Investigating compatibility issues
- Analyzing application performance problems
- Handling software installation and update problems
Security Troubleshooting
- Identifying security measures and best practices
- Responding to security incidents effectively
- Recovering from security breaches
*Participants to troubleshoot their own systems (bring from home) or sample systems will be provided
This course is part of the Certificate in Infocomm Technology - Infrastructure and Operations and SkillsFuture Career Transition Programme (SCTP).
Fees and Subsidies
*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders
Course Fee:
S$300 (exclusive of 9% GST)
Course Fee After Eligible SSG Subsidies:
From S$38.10 (inclusive of 9% GST) after 90% SSG Subsidies
| Learners | |
| Singaporean Citizens ≥ 40 years old | S$38.10 (after SSG 90% Funding) SkillsFuture Credits can be used on top of existing subsidies |
| Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old |
S$98.10 (after SSG 70% Funding) For Singapore Citizens aged 21-31 Post Secondary Education Account Funds can be used. |
| Learners | SMEs | Non-SMEs |
| Singaporean Citizens ≥ 40 years old | – | S$38.10 (after SSG 90% Funding) |
| Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old | S$38.10 (after SSG 90% Funding) | S$98.10 (after SSG 70% Funding) |
All prices are inclusive of 9% GST.
Course Schedule
8 Jurong Town Hall Road #27-01 S(609434)
| Course Duration: 2 Days (9am - 6pm) Course Schedule: 26 Apr (Fri) 29 Apr (Wed) (Click on the course dates above to register online) |
10 Anson Road #06-11 S(079903)
| Course Duration: 2 Days (9am - 6pm) Course Schedule: 17 Apr (Wed) (Click on the course dates above to register online) |
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Testimonials
IT Troubleshooting and Problem Solving
Learn to Diagnose and Resolve IT Challenges with Confidence
1 Days (9.00am – 6.00pm)
S$300 (exclusive of 9% GST)
Course Fee After Eligible SSG Subsidies:
From $38.10 (inclusive of 9% GST) after 90% SSG Subsidies
Up to 90%
SkillsFuture Subsidy