IT Infrastructure Planning and Optimisation

Upon completion of this course, trainees should be able to:

• Articulate the components of infrastructure planning, including analysing stakeholder requirements and strategically developing IT infrastructure within an organisational context.
• Design robust and scalable IT infrastructures that reliably meet performance expectations by selecting appropriate architectures for servers, networks, storage, and data backup/recovery methods.
• Apply knowledge of virtualisation and cloud technologies to select appropriate cloud service models and deploy infrastructure effectively in cloud-based projects.
• Evaluate the IT security policies, authentication, and authorisation mechanisms in identity and access management to address threats and vulnerabilities, including fulfilling the regulatory and audit compliance requirements.
• Discuss key IT service delivery frameworks and methodologies, including ITIL and COBIT, change management, and release practices, enabling them to manage SLAs effectively for enhanced organisational efficiency and customer satisfaction.
• Enhance system or network efficiency and responsiveness by identifying and mitigating performance bottlenecks, implementing monitoring solutions, and utilising performance metrics to proactively address potential issues in a high-performance IT environment.
• Document and communicate complex infrastructure designs effectively, including capturing system architecture, configuration, and operational procedures to convey technical information clearly within cross-functional teams.

The IT Infrastructure Planning & Optimisation course is designed for a wide range of individuals, including IT professionals, network and systems administrators, IT project managers, technical consultants, business analysts and anyone seeking to deepen their understanding of infrastructure planning, design and optimisation to support business success.

To enroll in this course, you should possess the following:

• Advanced Certificate in IT Infrastructure and Operations; OR
• Mature candidates (≥ 30 years old with 8 years’ work experience in IT infrastructure and operation); OR
• Candidates with other qualifications will be considered on a case-by-case basis.

• Lectures: Traditional lectures are an essential component of the course, where the trainer/facilitator introduces concepts, theories, and principles of IT infrastructure planning and optimisation. Lectures cover the fundamentals and skills required to strategically plan, design, and optimise robust and efficient infrastructures.
• Demonstration: To visually illustrate the application of concepts covered in lectures. Demonstrations are performed by the trainer/facilitator to show how to design and implement infrastructure solutions that prioritise performance optimisation with optimum network and storage design.
• Hands-on Labs: To provide hands-on experience setting up cloud infrastructure. The lab session enables participants to apply what they have learned in a controlled environment, reinforcing knowledge through practice.

Upon completing the IT Infrastructure Planning & Optimisation course assessment, participants who have attended at least 75% of the course will receive a Certificate of Achievement by @ASK Training.

• Overview of IT Infrastructure
• Components of IT Infrastructure
• IT Infrastructure Planning Process
• Capacity Planning
• Data Centre Planning
• Network Infrastructure Planning
• Storage Infrastructure Planning
• Security Infrastructure Planning
• Cloud Computing & Infrastructure Planning
• Planning for Monitoring & Management Tools
• Planning for Budget & Cost Savings

• Infrastructure Design Principles
• Choice of Operating System
• Database Planning
• Data Centre Design and Management
• Server Architecture Design
• Network Architecture Design
• Storage and Data Management
• Planning Security Architecture
• Monitoring & Management
• Compliance & Governance
• Infrastructure as Code
• Future Trends in Infrastructure Design

• Overview of Virtualisation
• Virtualisation Technologies
• Virtual Machine Management
• Storage Virtualisation
• Network Virtualisation
• Cloud Computing Fundamentals
• Cloud Infrastructure Service Models
• Cloud Management & Orchestration
• Cloud Security
• Cloud Migration & Integration
• Cloud Cost Management

• Security Fundamentals
• Threat Landscape and Risk Management
• Security Controls and Best Practices
• Identity and Access Management (IAM)
• Security Monitoring and Incident Response
• Compliance Requirements & Standards
• Security Governance & Frameworks
• IT Auditing & Reporting
• Security Awareness & Training

• Introduction to Service Management
• Service Design
• Service Strategy
• Service Transition
• Service Operation
• Continual Service Improvement (CSI)
• Service Management Tools and Technologies
• Service Management Best Practices

• Overview of Performance Monitoring
• Performance Monitoring Tools Overview
• System Performance Monitoring
• Application Performance Monitoring
• Network Performance Monitoring
• Dashboard and Visualisation Tools
• Scaling to Improve Performance
• Performance Optimisation Techniques

• Introduction to Infrastructure Documentation and Communication
• Types of Infrastructure Documentation
• Best Practices for Infrastructure Documentation
• Documentation Tools and Platforms
• Documenting Infrastructure Changes
• Communication in IT Infrastructure Projects