Advanced Hardware and Software Troubleshooting

Learn IT Troubleshooting through Diagnosing, Prioritising and Resolving Complex Technical Challenges with Confidence.

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IT Courses - SkillsFuture Funding Diagram

*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders

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Overview of Course

Embark on an immersive journey into the realm of IT problem-solving with our comprehensive course designed for those who seek to master the art of troubleshooting complex hardware and software issues. This course offers a robust curriculum that equips you with the necessary knowledge and skills to diagnose, prioritise, and resolve intricate technical problems.

Throughout the course, you will:

Develop Advanced Diagnostic Skills: Learn to drill down to the root causes of challenging hardware and software problems using sophisticated diagnostic techniques.
Prioritise Technical Challenges: Gain the ability to evaluate and organize technical issues by level of importance and urgency, allowing for an efficient and systematic approach to IT troubleshooting.
Practical Problem-Solving Methodologies: Apply your learning in real-world scenarios, utilising established methodologies to formulate and execute viable solutions to complex problems.
Collaborative Learning Experience: Collaborate with peers in simulated troubleshooting situations that mirror actual IT crises, fostering a collaborative environment that prepares you for team-oriented workplaces.
Effective Communication: Not only will you learn how to devise solutions, but you will also master the art of presenting these solutions and articulating the troubleshooting processes to a varied audience, from technical teams to non-technical stakeholders.

By the end of this course, you will demonstrate the ability to tackle any hardware or software issue with confidence, apply critical problem-solving skills in collaborative settings, and communicate your findings and solutions effectively, setting you apart as a competent trouble-shooter in the field of information technology.

Learning Outcomes

Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

Evaluate the significance of advanced troubleshooting techniques and methodologies for resolving common hardware and software challenges.
Implement hardware diagnostics and advanced troubleshooting techniques to resolve complex issues in lab simulations.
Utilise software debugging and conflict resolution by actively applying diagnostic techniques in real-world scenarios.
Apply advanced diagnostic and prioritisation skills to efficiently tackle complex technical challenges through practical problem-solving methodologies in real-world scenarios.
Engage in collaborative problem-solving to address complex hardware and software issues, and effectively communicate the troubleshooting process and solutions in real-world scenarios.

Who Should Attend

This Advanced Hardware and Software Troubleshooting course is tailored for IT professionals, system administrators, and advanced users who are looking to enhance their troubleshooting prowess. Whether you’re looking to improve your skills for personal growth or to increase your value in the IT job market, this course offers the tools and knowledge you need to succeed.

Prerequisites

To enrol in this course, you should possess the following:

Certificate in IT Infrastructure and Operations; OR
Mature candidates (≥ 30 years old with 8 years’ work experience in a digital marketing-related field); OR
Candidates with other qualifications will be considered on a case-by-case basis

Instructional Methods

Lectures: Traditional lectures are an essential component of the course, where the trainer/facilitator presents the core concepts, theories, and principles of information technology. Visual aids such as slides, diagrams, and examples may be used to enhance understanding.
Interactive Discussions: Organise interactive class discussions to encourage participation. This allows you to ask questions, share your thoughts, and engage in debates related to IT topics.
Hands-on Labs: Practical hands-on sessions provide you with the opportunity to apply theoretical knowledge in real-world scenarios. These labs can involve computer hardware assembly, software installation, programming exercises, or working with various IT tools and applications.

Certification

Upon successful completion of the Advanced Hardware and Software Troubleshooting course assessment, participants who have attended at least 75% of the course will receive a Certificate of Achievement by @ASK Training.

Course Curriculum

Introduction to Advanced Troubleshooting

Advanced Hardware and Software Troubleshooting Issues
Role of Problem Methodology in Troubleshooting
Common Challenges in Hardware and Software Troubleshooting

Advanced Hardware Troubleshooting Techniques

Hardware Diagnostics and Troubleshooting Techniques
Identify and Resolve Complex Hardware Issues
Hands-on Practice Hardware Troubleshooting

Advanced Software Troubleshooting Techniques

Software Debugging and Analysis
Techniques for Diagnosing and Resolving Software Conflicts
Real World Software Scenarios

Diagnosis and Resolution of Complex Technical Problems

Advanced Diagnostic Skills
Prioritise and Efficiently Resolve Complex Technical Issues
Problem Solving Methodologies to Real World Cases

Hands-on Activity

Troubleshooting in Real-World Scenarios

This course is part of the Advanced Certificate in Infocomm Technology – Infrastructure and Operations and SkillsFuture Career Transition Programme (SCTP).

Fees and Subsidies

Introduction to Information Technology (IT) Course - Up to 90% SkillsFuture Singapore Funding Diagram

*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders

Course Fee:
S$1,200 (exclusive of 9% GST)

Course Fee After Eligible SSG Subsidies:
From S$152.40 (inclusive of 9% GST) after 90% SSG Subsidies

Learners

Singaporean Citizens ≥ 40 years old

S$152.40 (after SSG 90% Funding)

SkillsFuture Credits can be used on top of existing subsidies

Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old

S$392.40 (after SSG 70% Funding)

For Singapore Citizens learners aged ≥ 25 years old SkillsFuture Credits can be used on top of existing subsidies.

For Singapore Citizens aged 21-31 Post Secondary Education Account Funds can be used.

Learners	SMEs	Non-SMEs
Singaporean Citizens ≥ 40 years old	–	S$152.40 (after SSG 90% Funding)
Singaporean Citizens, PRs or LTVP+ Holders ≥ 21 years old	S$152.40 (after SSG 90% Funding)	S$392.40 (after SSG 70% Funding)

All prices are inclusive of 9% GST.

Course Schedule

JTC Summit

Course Duration:
4 Days (9am - 6pm)

Course Schedule:

25-28 Nov (Mon-Thu)
19-20, 23-24 Dec (Thu-Fri, Mon-Tue)
04-05, 11-12 Jan (Weekends)

(Click on the course dates above to register online)

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Course Duration:
7 Modules – 236 Hours

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