Definitions
- @ASK means @ASK Training Pte Ltd
- SSG : SkillsFuture Singapore (SSG) promotes and provides funding to lifelong learning, quality education and training in Singapore.
- Trainee refers to individual who has successfully enrolled into the course
- Course Confirmation Letter (CCL) indicates the successful registration of a course and the relevant course details as reflected in this document.
- SFC refers to SkillsFuture Credit that self-sponsored Singaporean aged above 25 can use for the eligible courses.
- PSEA refers to Post-Secondary Education Account that Singaporean aged 30 and below can use for the eligible courses.
- Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. WSQ-accredited courses take reference from the skills developed under the Skills Frameworks.
- Working day refers to any day with the exception of Saturday, Sunday and Public Holidays.
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Course Confirmation
- Customers will receive the CCL notification via email at least 7 working days before the class start date.
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Training Grant and Payment Term
- Course fees are subject to GST.
- @ASK will provide the trainees with Payment Advice for the course fee.
- For WSQ-accredited courses, @ASK will apply for the SSG training grant on your behalf.
- Course fee payment should be made before the class start. Any overdue amount will incur a daily interest of 12% per annum. Payment methods include : cheque payable to “@ASK Training Pte Ltd”, Internet banking, PayNow, debit/credit card payment, SFC or PSEA claim if applicable.Â
- @ASK reserves the right to release the seat if the trainee fails to pay the course fees at least 7 working days before the class start date.
- For WSQ-accredited courses, trainees are entitled to the SSG training grant when they meet 75% of the training attendance and pass the requisite assessment. If trainees fails the assessment, he/she is required to re-take the assessment immediately without additional fee. Subsequent re-assessment is chargeable and to be completed within a month. @ASK reserves the right to collect full course fee from the trainee if he/she fails the assessment.Â
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Replacement, Rescheduling, Absenteeism or Withdrawal request by Trainee
- Replacement : No Charge.
- Resheduling Policy:
- An administrative fee of $54.00 (incl GST) per course reschedule will be chargeable.
- For confirmed class, full course fee is payable.
- Please email us a written notice to [email protected].
- Withdrawal Policy:
- 10 working days and more prior to course commencement: No charge
- Less than 10 working days prior to course commencement : 50% of course fees
- All confirmed class or no show on first day of class or after class starts: 100% of course fees
- Withdrawal request must be made by the trainee in writing to [email protected]
- No course fee waiver is allowed for any absenteeism unless a valid reason is given within 2 working days after the course commence. With the exception of courses held at hotels, no course fee waiver will be entertained.
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Class Cancellation by @ASK Training Pte Ltd
- @ASK reserves the right to change the venue, cancel or postpone the class with prior notice and full refund for any withdrawal will be provided under such circumstances.
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SSG Advisory Guidelines                            Â
With effect from 1st Sep 2019, public agencies in Singapore and organizations acting on their behalf are exempted from the Data Protection Provisions of the PDPA. NRIC is a necessary data field which SSG collects for proper governance of training grant disbursement.
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PDPA consent to @ASK Training
You agree that @ASK may collect, use and disclose your personal data, which you have provided in this form for the purpose of course administration/funding/survey.
