Terms and Conditions (Self Sponsored)

Terms and Conditions (for Self Sponsored Trainee)


  • @ASK means @ASK Training Pte Ltd
  • SSG : SkillsFuture Singapore (SSG) promotes and provides funding to lifelong learning, quality education and training in Singapore.
  • Trainee refers to individual who has successfully enrolled into the course
  • Course Confirmation Letter (CCL) indicates the successful registration of a course and the relevant course details as reflected in this document.
  • SFC refers to SkillsFuture Credit that self-sponsored Singaporean aged above 25 can use for the eligible courses.
  • PSEA refers to Post-Secondary Education Account that Singaporean aged 30 and below can use for the eligible courses.
  • Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. WSQ-accredited courses take reference from the skills developed under the Skills Frameworks.
  • Working day refers to any day with the exception of Saturday, Sunday and Public Holidays.

Course Confirmation

  • Customers will receive the CCL notification via email at least 7 working days before the class start date.

Training Grant and Payment Term

  • Course fees are subject to GST.
  • @ASK will provide the trainees with Payment Advice for the course fee.
  • For WSQ-accredited courses, @ASK will apply for the SSG training grant on your behalf.
  • Course fee payment should be made before the class start. Any overdue amount will incur a daily interest of 12% per annum. Payment methods include : cheque payable to “@ASK Training Pte Ltd”, Internet banking, PayNow, debit/credit card payment, SFC or PSEA claim if applicable.
  • @ASK reserves the right to release the seat if the trainee fails to pay the course fees at least 7 working days before the class start date.
  • For WSQ-accredited courses, trainees are entitled to the SSG training grant when they meet 75% of the training attendance and pass the requisite assessment. If trainees fails the assessment, he/she is required to re-take the assessment immediately without additional fee. Subsequent re-assessment is chargeable and to be completed within a month. @ASK reserves the right to collect full course fee from the trainee if he/she fails the assessment.

Replacement, Rescheduling, Absenteeism or Withdrawal request by Trainee

  • Replacement : No Charge.
  • Resheduling Policy:
    • An administrative fee of $54.00 (incl GST) per course reschedule will be chargeable.
    • For confirmed class, full course fee is payable.
    • Please email us a written notice to [email protected].
  • Withdrawal Policy:
    • 10 working days and more prior to course commencement: No charge
    • Less than 10 working days prior to course commencement : 50% of course fees
    • All confirmed class or no show on first day of class or after class starts: 100% of course fees
    • Withdrawal request must be made by the trainee in writing to [email protected]
  • No course fee waiver is allowed for any absenteeism unless a valid reason is given within 2 working days after the course commence. With the exception of courses held at hotels, no course fee waiver will be entertained.

Class Cancellation by @ASK Training Pte Ltd

  • @ASK reserves the right to change the venue, cancel or postpone the class with prior notice and full refund for any withdrawal will be provided under such circumstances.


SSG Advisory Guidelines                             

With effect from 1st Sep 2019, public agencies in Singapore and organizations acting on their behalf are exempted from the Data Protection Provisions of the PDPA. NRIC is a necessary data field which SSG collects for proper governance of training grant disbursement.


PDPA consent to @ASK Training

You agree that @ASK may collect, use and disclose your personal data, which you have provided in this form for the purpose of course administration/funding/survey.