Terms and Conditions (for Self Sponsored Trainee)

Definitions

  • @ASK means @ASK Training Pte Ltd
  • SSG : SkillsFuture Singapore (SSG) promotes and provides funding to lifelong learning, quality education and training in Singapore.
  • Trainee refers to individual who has successfully enrolled into the course
  • Course Confirmation Letter (CCL) indicates the successful registration of a course and the relevant course details as reflected in this document.
  • SFC refers to SkillsFuture Credit that self-sponsored Singaporean aged above 25 can use for the eligible courses.
  • PSEA refers to Post-Secondary Education Account that Singaporean aged 30 and below can use for the eligible courses.
  • Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. WSQ-accredited courses take reference from the skills developed under the Skills Frameworks.
  • Working day refers to any day with the exception of Saturday, Sunday and Public Holidays.

Training Grants and Payment Terms

Course Fee Payment:

  • Due: Full course fees must be paid before class starts.
  • Seat Release: @ASK reserves the right to release the seat if payment is not received at least 7 working days before class starts.
  • Payment Modes:
    • Internet banking/PayNow
    • Debit/credit card
    • SkillsFuture Credit (SFC) or PSEA (if applicable)
  • Late payment fees: $54.50 (incl. GST)

SkillsFuture Singapore (SSG) Funded Courses:

  • Grant Eligibility:
    • Minimum 75% attendance (% of total hours attended over total training hours per module)
    • Pass in assessment
  • Assessment Failure:
    • 1st re-assessment: Free, must be completed within 1 month
    • Further re-assessments: Chargeable at $32.70 (incl. GST)(Cash only) and to be completed within 1 month
    • If trainee fails or fail to complete assessment, s/he will be ineligible for grant and @ASK may recover the full course fee
  • @ASK reserves the right to claw back the funded amount from trainees if they do not meet any of the above eligibility criteria.
  • Refresher Course: 20% of full course fee (Self-funded by participant)

If the Trainee is sponsored by the Company, the Company has to be the direct CPF contributor.

Course Confirmation

  • Customers will receive the CCL notification via email at least 7 working days before the class start date.


Replacement, Rescheduling, or Withdrawal request by Trainee

  • Email Rescheduling and Withdrawal request to: enquiry@asktraining.com.sg
  • For Classes at Hotel:
    • Rescheduling & Withdrawal: Once the class confirmation email is sent, 100% of the full course fee is chargeable. No rescheduling or withdrawal is allowed.
    • Replacement: A replacement attendee is allowed upon request.
  • For Classes at Training Centre:
    • Rescheduling:
      • 1st time reschedule can be waived for valid reasons subject to management’s approval
      • Admin fee: $32.70 (incl. GST) (cash only) per request
    • Withdrawal:
      • After class confirmation: No refund
      • If class is not confirmed & withdrawn <10 working days before start: Refund 50% of paid fee

Refund Policy

  • Refunds will be processed back to the original payment method used by trainee.
  • For payments made via Credit Card (Stripe), a transaction fee of 4% on the paid amount will be deducted from the refund.
  • If the class is cancelled by @ASK, a full refund will be issued without any deduction.
  • For any refund or payment from @ASK, please allow a processing time of up to 3 weeks.

Class Cancellation by @ASK Training Pte Ltd

  • @ASK reserves the right to change venue, postpone, or cancel classes.
  • A full refund will be issued for withdrawals under these circumstances.
  • No rescheduling charges for cancelled classes.

SSG Advisory Guidelines

With effect from 1st Sep 2019, public agencies in Singapore and organizations acting on their behalf are exempted from the Data Protection Provisions of the PDPA. NRIC is a necessary data field which SSG collects for proper governance of training grant disbursement.

PDPA consent to @ASK Training

You agree that @ASK may collect, use and disclose your personal data, which you have provided in this form for the purpose of course administration/funding/survey.