Learning Chapters

Chapter 1: Recognise – Understanding Yourself Under Pressure

• Understanding Emotional Intelligence in leadership
• Recognising emotional triggers and response patterns
• Building greater emotional self-awareness
• Moving from automatic reactions to intentional responses

Chapter 2: Regulate – Maintaining Composure Under Pressure

• Understanding emotional regulation as a leadership capability
• Managing emotions during pressure and uncertainty
• Developing greater self-control and emotional flexibility
• Strengthening the ability to pause and respond intentionally

Chapter 3: Relate – Understanding the Emotions of Others

• Recognising emotional cues and perspectives
• Strengthening empathy and social awareness
• Listening with greater attention and understanding
• Building trust through emotionally intelligent interactions

Chapter 4: Respond – Navigating Challenging Conversations

• Applying Emotional Intelligence in difficult conversations
• Communicating with clarity, empathy and composure
• Managing emotional tension and differing perspectives
• Balancing relationship needs with leadership accountability

Course Objectives

By the end of this course, you should be able to: 

• Recognise personal emotional triggers and response patterns that may influence leadership behaviour and communication.
• Apply emotional regulation strategies to maintain composure and respond more intentionally in challenging workplace situations.
• Demonstrate greater empathy and social awareness when interacting with different individuals and perspectives.
• Apply emotionally intelligent communication approaches to navigate challenging conversations with greater clarity, empathy and composure.

Who Should Attend

This programme is designed for managers, supervisors, team leaders, emerging leaders and professionals who lead, manage or influence others and want to strengthen their ability to remain composed, communicate effectively and build constructive workplace relationships.

It is particularly relevant for individuals who:

• Manage people, teams or workplace relationships
• Regularly navigate challenging conversations, and /or emotionally demanding situations
• Want to strengthen their self-awareness, empathy and interpersonal effectiveness
• Seek to respond more calmly and intentionally when faced with pressure or uncertainty
• Aspire to lead and influence others with greater confidence, composure and emotional awareness

No prior knowledge or formal training in Emotional Intelligence is required. Participants need only an interest in developing greater self-awareness and strengthening the way they communicate, relate and respond to others in the workplace.

Total Training Hours: 9.00 am – 5.00 pm (inclusive of 1 hour lunch break)