Microsoft Outlook – Basic and Intermediate

Nett Course Fee
$272.50

Please be advised that as of 1st January 2025, there will be changes to both course fees and subsidies available.

Nett Course Fee (effective 1st January 2025)
$327

Course Description

Most companies in a variety of industries are using Microsoft Outlook to correspond electronically because of its robust features and capabilities. Besides that, it has become an industry standard for companies to use this software application.

This means that it is one of the most essential skills that many people should have before joining an organisation. For effective communication within or outside of your organisation, you will need to be familiar with the tools that are offered by Microsoft Outlook.

You will learn how Outlook manages all aspects of email communications, such as using the Outlook calendar to manage appointments and meetings, using Outlook’s People workspace to manage your contact information, creating Tasks and Notes for yourself in Outlook, and customizing the Outlook interface to serve your own personal needs.

Course Objectives

In the 1-day training, you will learn how Outlook allows you to manage all aspects of email communications.

You will be able to:

Compose and send an email message with specific message option including using of Hyperlinks
Flag a message for follow-up and use of colour categories
Manage conversations, sort messages and delay sending of message
Managing of calendars such as scheduling of appointments.
Organize your contacts and addresses such as create groups.
Use instant search, refine a search and advanced find for messages

Course Outline

Program Fundamentals

Starting Outlook 2019
Understanding the Outlook 2019 Program Screen
Understanding Items & the Message Window
Giving Commands in Outlook
Using Command Shortcuts
Using the Navigation Bar & Reading Pane
Using the To-Do Bar & Using Help

Composing and Sending Email

Receiving Email

Receive, Read, Reply, Forward & Delete a Message
Using the Inline Feature & Opening an Attachment
Flagging a Message for Follow-up
Using Color Categories
View and Manage a Conversations
Sorting Messages
Changing Views
Printing a Message

More Email Features

Saving Unfinished Messages (Drafts)
Recalling & Resending a Message
Using the Out of Office Assistant
Delaying Sending a Message
Using Quick Steps
Inserting a Signature
Using Stationery and Themes
Changing Message Format
Dealing with Junk Email
Add Address to the Safe & Blocked Senders List
Changing Outlook’s Security Settings
Inserting Screenshots

Working with Contacts

Using the Calendar

View & Navigating the Calendar
Scheduling Appointments & an Event
Edit & Rescheduling Appointments and Events
Working with Recurring Appointments
Setting Availability
Color-coding Appointments
Setting Reminders
Viewing Calendar Items
Changing the Appearance of a Calendar
Changing Work Days and Times
Printing the Calendar

Collaborating with Other Users

Using Schedule View
Responding to a Meeting Request
Taking and Tracking a Vote

Organizing and Finding Information

Create, Use and Manage Folders
Using Instant Search & Refining a Search
Using Advanced Find
Sorting and Grouping Information
Filtering Information
Using the People Pane

Managing Outlook Data

Using Mailbox Cleanup
Using AutoArchive
Working with Personal Folders Files

This course will teach you how to personalize Outlook by customizing settings, utilizing Quick Steps, creating folder shortcuts, customizing the Navigation bar, adjusting message and signature layouts, and configuring automatic replies.

Course Duration:
1 Day (9.00am – 5.00pm)

View course details here