Dealing with Difficult People at Work

Course Description

As suggested by Robert Bramson PH.D. (Organisational Psychologist, Management Consultant with Bramson Gill Associates, and Author of Coping with Difficult People), the easiest way to deal with difficult people is to stay as far away from them as you can. That may be great advice for those who work by themselves at home. However, for the vast majority of people, working with difficult people is a must in the workplace. In our course, Dealing with Difficult People at Work, we will teach you the proper ways to interact and work with difficult people in the workplace.

In the workplace, you will encounter a wide range of personality types, including people who are inconsiderate, stubborn, incorrigible, inappeasable, indecent or downright sleazy. Despite so, success sometimes depends on your ability to work well with these types of people. Most importantly of all, we must agree and recognise that everybody is somebody’s difficult person.

Within this 1-day workshop, participants will learn the different types of Difficult People and tactics in handling Difficult People. They will also better understand human behaviour and the main intentions of others, and undergo role plays to apply what they have learnt into real-life.

Course Objectives

By the end of the course, you would be able to:

  • List the characteristics of difficult people
  • Discuss why people can be difficult
  • Classify the types of difficult people
  • Apply effective communication skills
  • Apply techniques to cope with difficult people

Course Outline

  • Who are The Difficult People? You or Me?
  • 10 Types of Difficult People such as the sniper, know-it-all, yes-man, grenade man, complainer & etc
  • Tactics in Handling Difficult People
  • Understand Human Behaviour & Their Main Intentions
  • Listening Skills & Asking Questions
  • Strategy and Techniques to Handle Difficult People
  • Role play and group discussion

Dealing with Difficult People at Work

Course Duration:

1 Day (9.00am – 5.00pm)

Course Fee Details:

S$648 (incl. of 8% GST)

This course is not eligible for SDF Grant.

Course Schedule

Course NameCourse CodeVenueDecember 2023January 2024February 2024March 2024
Dealing with Difficult People at WorkASKDDPHotel15--04

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