Crisis Management and Communication
Nett Course Fee
$654
Please be advised that as of 1st January 2025, there will be changes to the course fees.
Nett Course Fee (effective 1st January 2025)
$708.50
Course Description
We all know the consequences of mishandling a crisis can range from a relatively minor one to an uncontrollable devastating situation. However, we cannot avoid crisis. A good management and communication plan can minimize or remove the damages involved. The ultimate goal is to prevent or significantly reduce the risks involved such as operational disruptions, harm to reputation, injuries or financial damages.
This course aimed at helping participants understand the fundamentals of planning for and managing a crisis when it occurs. The workshop will cover principles and approaches to be applied in dealing with a crisis.
Aspects of crisis prevention which includes managing issues as they evolve and anticipating disasters, will also be presented and discussed.
Through case studies of organisatons that have dealt with crisis situations and group discussions of lessons learnt, particpants will acquire the ciritcal skills and knowledge required in order to plan and manage a crisis effectively
Course Objectives
By the end of the course, you would be able to:
- Develop a conceptual understanding of crises and issues, recognising the differences
- Develop awareness on managing communication when dealing with crisis situations
- Develop a deeper understanding through case studies and developing checklists
Course Outline
- What is a Crisis, recent global trends and perspectives.
- Definitions and types of crises
- Issues which do not need a crisis-level response.
- The cycle of crisis management and dealing with the stake holders
- Interdepartmental relations, data bank, spokespersons,
- Prevention aspects which focus on knowledge management.
- Confidence-building versus being under siege.
- Case studies to discern the approach taken by the communications team.
- Dealing with the Crisis and managing both internal and external
- Make Communications Matter, guidelines on handling a crisis with empathy, accuracy,
- Group work, managing crisis communications in a given scenario
- Best practices in the industry and how to adopt them
Crisis Management and Communication
Course Duration:
1 Day (9.00am – 5.00pm)
Course Fee Details:
S$654 (incl. of 9% GST)
This course is not eligible for SDF Grant.
Please be advised that as of 1st January 2025, there will be changes to the course fees.
Course Fee Details (effective from 1st January 2025):
S$708.50 (incl. of 9% GST)
Course Schedule
| Course Name | Course Code | Venue | January 2025 | February 2025 | March 2025 | April 2025 | May 2025 | June 2025 |
|---|---|---|---|---|---|---|---|---|
| Crisis Management and Communication | ASKCMC | Hotel | 09 | - | - | - | 07 | - |