Crisis Management and Communication
Nett Course Fee
$708.50
Course Description
We all know the consequences of mishandling a crisis can range from a relatively minor one to an uncontrollable devastating situation. However, we cannot avoid crisis. A good management and communication plan can minimize or remove the damages involved. The ultimate goal is to prevent or significantly reduce the risks involved such as operational disruptions, harm to reputation, injuries or financial damages.
This course aimed at helping participants understand the fundamentals of planning for and managing a crisis when it occurs. The workshop will cover principles and approaches to be applied in dealing with a crisis.
Aspects of crisis prevention which includes managing issues as they evolve and anticipating disasters, will also be presented and discussed.
Through case studies of organisatons that have dealt with crisis situations and group discussions of lessons learnt, particpants will acquire the ciritcal skills and knowledge required in order to plan and manage a crisis effectively
Course Objectives
By the end of the course, you would be able to:
- Develop a conceptual understanding of crises and issues, recognising the differences
- Develop awareness on managing communication when dealing with crisis situations
- Develop a deeper understanding through case studies and developing checklists
Course Outline
- What is a Crisis, recent global trends and perspectives.
- Definitions and types of crises
- Issues which do not need a crisis-level response.
- The cycle of crisis management and dealing with the stake holders
- Interdepartmental relations, data bank, spokespersons,
- Prevention aspects which focus on knowledge management.
- Confidence-building versus being under siege.
- Case studies to discern the approach taken by the communications team.
- Dealing with the Crisis and managing both internal and external
- Make Communications Matter, guidelines on handling a crisis with empathy, accuracy,
- Group work, managing crisis communications in a given scenario
- Best practices in the industry and how to adopt them
Crisis Management and Communication
Course Duration:
1 Day (9.00am – 5.00pm)
Course Fee Details:
S$708.50 (incl. of 9% GST)
Course Schedule
| Course | Duration | Months | Available Date(s) | Venue | Remarks |
|---|---|---|---|---|---|
| Crisis Management and Communication ASKCMC | 1 Day (9:00am – 5:00pm) | September 2025 | 08 | Hotel | Weekdays |
| December 2025 | 05 | Hotel | Weekdays |
FAQs
Have a few questions on your mind? See below for some frequently asked questions. Should you have further questions, please feel free to contact us.
What is crisis management training?
Crisis management training prepares individuals and organisations to handle unexpected disruptions effectively, from operational breakdowns to reputational threats. Our course helps participants understand the full cycle of crisis response—from early issue identification and stakeholder communication to post-crisis evaluation. Through case studies, frameworks, and hands-on exercises, you’ll gain the confidence and skills to lead during high-pressure situations with clarity and control.
What is the golden rule of crisis management?
Good crisis management is built on proactive thinking, clear communication, and strong leadership. The golden rule is to respond swiftly, honestly, and empathetically—ensuring your message is timely, accurate, and aligned with stakeholder expectations. Our course goes beyond the basics by helping you anticipate issues before they escalate, build internal preparedness, and develop communication strategies that protect your organisation’s reputation and people.
How do you manage a crisis?
Managing a crisis involves identifying the issue, activating a response plan, coordinating communication, and maintaining control through each stage of the crisis cycle. In our course, you’ll learn to manage both internal and external communications, work across departments, and make informed decisions under pressure. You’ll also explore real-world case studies to see what works—and what doesn’t—so you’re better prepared to act decisively when it matters most.