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Diploma in Infocomm Technology (Infrastructure and Operations)

Master IT Infrastructure and Operations with this Diploma programme and forge your path into a career in IT. 

Get up to 95% SkillsFuture Singapore Funding for SCTP programmes - SkillsFuture Credit, PSEA & UTAP Claimable

*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders

This programme is eligible for the $4,000 SkillsFuture Level-Up Programme top-up

*For SCTP Participants only

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What is the SkillsFuture Career Transition Programme?

The SkillsFuture Career Transition Programme (SCTP) is a government initiative in Singapore designed to assist mid-career individuals in acquiring new skills and knowledge to facilitate a career transition. This program is geared towards individuals who wish to switch industries or occupations due to changes in the job market, technological advancements, or personal career goals.

Here are some key features and components of the SkillsFuture Career Transition Programme:

Skills Upgrading: The SCTP provides funding and support for mid-career individuals to undergo training and upskilling in new areas, helping them acquire the skills and knowledge necessary for their chosen career transition.

Financial Support: Participants in the SCTP can receive financial assistance in the form of course fee subsidies and training allowances to ease the financial burden of making a career switch.

Coaching and Mentorship: Participants in the SCTP will receive coaching and mentorship in building a portfolio through a capstone project. This will help participants to increase their employability.

Career Guidance: The program also provides career advisory services and guidance to help individuals get placed in job roles, such as interview preparation, resume tips and more.

Course Modules & Curriculum

The Diploma in Infocomm Technology (Infrastructure and Operations) spans 8 modules (237 hours).

Module 1: IT Infrastructure and Operations

Topics Covered
  • Learning Unit 1: Functions of IT Infrastructure (in organisations or businesses)
  • Learning Unit 2: IT Operations Management
  • Learning Unit 3: Networking Fundamentals
  • Learning Unit 4: Server and System Administration 
  • Learning Unit 5: Storage and Data Management 
  • Learning Unit 6: Cloud Computing 
  • Learning Unit 7: IT Service Management (ITSM) 
Learning Outcomes

By the end of this course, you will possess a comprehensive understanding and proficiency in various facets of IT infrastructure and operations, including recognising functions, analysing components, distinguishing operational environments, discussing management functions, evaluating network design and security, managing servers and hardware, virtualisation, storage technologies, data management principles, cloud computing, IT service management practices, incident resolution methodologies, and overall ITSM lifecycle.

Module 2: Enterprise Architecture and Design

Topics Covered
  • Learning Unit 1:Introduction on Enterprise Architecture
  • Learning Unit 2: Architecture Development Method (ADM)
  • Learning Unit 3: Architecture Design and Analysis Techniques
  • Learning Unit 4: Enterprise Architecture Governance
Learning Outcomes

By the end of the module, you will demonstrate a thorough understanding of the TOGAF framework, including its core principles, architecture layout, and elements, along with the ability to transition from the Foundation Architecture to tailored organisational architectures, leverage components within the ADM, utilise tools and methods for constructing Enterprise Architecture, and recognise the significance of governance and dispensation processes in the Architecture Development Method (ADM).

Module 3: IT Infrastructure Planning and Optimisation

Topics Covered
  • Learning Unit 1: Introduction to IT Infrastructure Planning
  • Learning Unit 2: Infrastructure Design and Architecture
  • Learning Unit 3: Virtualisation and Cloud Infrastructure
  • Learning Unit 4: IT Infrastructure Security and Compliance
  • Learning Unit 5: Service Management
  • Learning Unit 6: Performance Optimisation and Monitoring
  • Learning Unit 7: Infrastructure Documentation and Communication
Learning Outcomes

By the end of the module, you will demonstrate proficiency in infrastructure planning, design, and implementation within organisational contexts, including stakeholder analysis, architecture selection, virtualisation, and cloud deployment. You will also possess skills in evaluating and implementing IT security measures, understanding service delivery frameworks such as ITIL and COBIT, optimising system and network performance, and effectively documenting and communicating complex infrastructure designs for cross-functional teams.

Module 4: IT Disaster Recovery and Business Continuity

Topics Covered
  • Learning Unit 1: Business Continuity Planning
  • Learning Unit 2: IT Disaster Recovery Planning
Learning Outcomes

By the end of the module, you will demonstrate proficiency in business continuity principles, conducting risk assessments, creating adaptable plans, integrating disaster recovery considerations, and understanding technology’s impact on continuity planning, while also discussing international standards and compliance requirements.

Module 5: Advanced IT Security and Cybersecurity

Topics Covered
  • Learning Unit 1: Cyber Security Concepts
  • Learning Unit 2: Architecture and Design
  • Learning Unit 3: Threats, Attacks and Vulnerabilities
  • Learning Unit 4: Cyber Security Attack Indicators
  • Learning Unit 5: Security Assessments and Penetration Testing
    Learning Outcomes

    By the end of the module, you will possess advanced knowledge and skills in information security and cybersecurity, including analysis of security controls, threat vectors, ethical hacking principles, and vulnerability scans, enabling them to effectively assess and address security concerns within organisational contexts.

    Module 6: IT Project Management

    Topics Covered
    • Learning Unit 1: Introduction to Project Management
    • Learning Unit 2: Project Integration Management
    • Learning Unit 3: Project Scope Management
    • Learning Unit 4: Project Schedule Management
    • Learning Unit 5: Project Risk Management
    • Learning Unit 6: Type of project management methodologies
    Learning Outcomes

    By the end of the module, you will demonstrate proficiency in project management fundamentals, including stakeholder identification, project planning and execution, scope and schedule management, risk assessment and mitigation, and adherence to project closure procedures, facilitating effective project implementation within organisational contexts.

    Module 7: IT Infrastructure Automation and Orchestration

    Topics Covered
    • Learning Unit 1: Introduction to IT infrastructure Automation and Orchestration
    • Learning Unit 2: Command-line Shell and PowerShell scripting language
    • Learning Unit 3: Infrastructure as Code Fundamentals
    • Learning Unit 4: Automation via PowerShell, ARM Templates and Azure Blueprints
    • Learning Unit 5: Configuration management via PowerShell Desired State Configuration (DSC)
    Learning Outcomes

    By the end of the module, you will demonstrate proficiency in Infrastructure as Code (IaC) concepts, including differentiation between orchestration and automation, and apply essential skills in scripting with PowerShell for both On-Premise and Cloud environments, enabling setup and management of IaC implementations through ARM templates, Azure Blueprints, and Desired State Configuration for Windows Machines.

    Module 8: Capstone Project (Audit or Design IT Infrastructure)

    Overview

    The Capstone Project module comprises five learning units that aim to equip the trainees with the essential skills and knowledge to conduct a thorough vulnerability assessment and penetration testing for a designated small business or organisation.

    Learning Units
    • Capstone Project Overview
    • Legal and ethical implications of cybersecurity practices
    • Hands-on Cybersecurity Tools and Techniques
    • Capstone Project Documentation
    • Capstone Project final Presentation

    Why Learn From Us

    When you learn with us, you will earn your diploma, acquiring extensive knowledge from highly experienced industry practitioners who develop and deliver top quality course content through experiential hands-on learning methodologies. What you can expect:

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    Training led by practitioners with real-world experience in the industry

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    Hands-on Practical Projects

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    Comprehensive, up-to-date curriculum and courseware

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    Post-course coaching and mentorship

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    Career advisory and resources support

    Post-Course Support and Outcomes

    Post-Training Support for SCTP Courses - Complete Course, Coaching and mentoring, Job and career outcomes

    Upon completing this Diploma programme, you will receive coaching and mentorship by our programme advisors to complete your capstone project. This capstone project also serves as your portfolio, showcasing your knowledge and skills.

    Once the project is completed, you’ll gain access to our dedicated career advisory and resources support. Our career services team will be readily available to provide assistance to enhance your employability, such as Career Assistance Workshops, resume building and interview tips, and more.

    Course Fees and Subsidies

    Self-Sponsored

    Diploma in Infocomm Technology (Infrastructure and Operations) Course Funding Table

    Company Sponsored

    Criteria and/or Requirements for Course Subsidies

    Baseline Funding Criteria and/or Requirements

    Trainee is 21 years old and above, and a

    • Singaporean Citizen; or
    • Permanent Resident; or
    • Long Term Visitor Pass Plus (LTVP+) Holder

    Will be eligible for 70% SkillsFuture Funding.

    Nett course fee payable (including 9% GST): S$4,054.80

    Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above. Singapore Citizens aged 21 to 31 may also offset fees with the Post Secondary Education Account Funds.

    Mid-Career Enhanced Subsidy (MCES) Criteria and/or Requirements

    Trainee is 40 years old and above, and a Singaporean Citizen, will be eligible for 90% SkillsFuture Funding.

    Nett course fee payable (including 9% GST): S$1,574.80

    Course fees after subsidies can be further offset by SkillsFuture Credit.

    Company-Sponsored (SMEs)

    Enhanced Training Support for SMEs (ETSS) – 90% Funding

    Eligible for SME Company-Sponsored, 21 years old and above, and a

    • Singapore Citizen; or
    • Permanent Resident; or
    • Long-Term Visitor Pass Plus (LTVP+) Holder

    Nett course fee payable (including 9% GST): S$1,574.80

    Company-Sponsored (Non-SMEs)

    SkillsFuture Baseline Funding – 70% Funding

    Eligible Non-SME Company-Sponsored, 21 years old and above, and a

    • Singaporean Citizen; or
    • Permanent Resident; or
    • Long Term Visitor Pass Plus (LTVP+) Holder

    Nett course fee payable (including 9% GST): S$4,054.80


    SkillsFuture Mid-Career Enhanced Subsidy (MCES) – 90% Funding

    Eligible for Non-SME Company-Sponsored, Singapore Citizens, aged 40 years old and above

    Nett course fee payable (including 9% GST): S$1,574.80

    Additional Course Fee Funding Support (AFS) Criteria and/or Requirements

    Trainee is 21 years old and above, a Singaporean Citzen, and

    • Has been in long-term unemployment of 6 months or more*; or
    • Recipient of ComCare Short-to-Medium Term Assistance (STMA)* or Workfare Income Supplement (WIS)*; or
    • Person with Disabilities

    Will be eligible for 95% SkillsFuture Funding.

    Nett course fee payable (including 9% GST): S$954.80

    Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above. Singapore Citizens aged 21 to 31 may also offset fees with the Post Secondary Education Account Funds.

    *Supporting documents such as CPF, approval letter, and/or payout letter is required to be submitted upon registration. You may request a copy from MSF Social Service Offices or via CPF’s Workfare Portal.

    AFS is only eligible for SkillsFuture Career Transition Programme applicants.

    SCTP Course Schedules

    Course Duration: 30 Days (237 hours)
    Average duration to complete: 6 months 

    Aug 2024 Intake 

    Location:
    JTC Summit (Jurong East MRT)
    8 Jurong Town Hall Road #27-01
    Singapore 079903


    Module 1: IT Infrastructure and Operations
    03, 04, 05, 06 Sep 2024 (Tue, Wed, Thu, Fri) 8:30am – 6:30pm

    Module 2: Enterprise Architecture and Design
    11, 12, 13, 16, 17 Sep 2024 (Wed-Fri, Mon, Tue) 9am – 6pm

    Module 3: IT Infrastructure Planning and Optimisation
    19, 20, 23, 24, 25 Sep 2024 (Thu, Fri, Mon-Wed) 9am – 6pm

    Module 4: IT Disaster Recovery and Business Continuity
    30 Sep, 01 Oct 2024 (Mon, Tue) 9am – 6pm

    Module 5: Advanced IT Security and Cybersecurity
    03, 04, 07, 08, 09 Oct 2024 (Thu, Fri, Mon-Wed) 9am – 6pm

    Module 6: IT Project Management
    14, 15 Oct 2024 (Mon, Tue) 9am – 6pm

    Module 7: IT Infrastructure Automation and Orchestration
    17, 18, 21, 22 Oct 2024 (Thu, Fri, Mon, Tue) 9am – 6pm

    Module 8: Capstone Project: Audit or Design IT Infrastructure
    29 Oct, 13 Nov, 04 Dec 2024 (Tue, Wed, Wed)

    ThuNov 2024 Intake 

    Location:
    JTC Summit (Jurong East MRT)
    8 Jurong Town Hall Road #27-01
    Singapore 079903


    Module 1: IT Infrastructure and Operations
    07, 08, 11, 12 Nov 2024 (Thu, Fri, Mon, Tue) 8:30am – 6:30pm

    Module 2: Enterprise Architecture and Design
    25, 26, 27, 28, 29 Nov 2024 (Mon-Fri) 9am – 6pm

    Module 3: IT Infrastructure Planning and Optimisation
    02, 03, 04, 05, 06 Dec 2024 (Mon-Fri) 9am – 6pm

    Module 4: IT Disaster Recovery and Business Continuity
    09, 10 Dec 2024 (Mon, Tue) 9am – 6pm

    Module 5: Advanced IT Security and Cybersecurity
    16, 17, 18, 19, 20 Dec 2024 (Mon-Fri) 9am – 6pm

    Module 6: IT Project Management
    23, 24 Dec 2024 (Mon, Tue) 9am – 6pm

    Module 7: IT Infrastructure Automation and Orchestration
    26, 27, 30, 31 Dec 2024 (Thu, Fri, Mon, Tue) 9am – 6pm

    Module 8: Capstone Project: Audit or Design IT Infrastructure
    09, 10 Jan, 14 Feb 2025 (Thu, Fri, Fri)

    Frequently Asked Questions (FAQ)

    What is covered in the Diploma in Infocomm Technology (Infrastructure & Operations) course?

    This Diploma equips you with the foundational knowledge and practical skills needed for a career in IT. You’ll gain a solid understanding of IT infrastructure functions, IT operations management, networking fundamentals, server and system administration, storage and data management, cloud computing, and IT service management (ITSM).

    Who is the Diploma in Infocomm Technology (Infrastructure & Operations) course for?

    This diploma is ideal for individuals who have completed our Certificate and Advanced Certificate in Infocomm Technology (Infrastructure & Operations) or have some experience or foundational knowledge in IT infrastructure and operations.

    This course is ideal for individuals who want to launch a career in IT infrastructure and operations. It’s also suitable for those looking to enhance their existing IT knowledge and skills to advance their careers in this field.

    What are the prerequisites for the course?

    Some experience or foundational knowledge in IT infrastructure is required. This programme is not suitable for individuals with no prior knowledge or background in IT.

    Is there a hands-on component in the Diploma in Infocomm Technology (Infrastructure & Operations) course?

    Yes, the Diploma includes hands-on activities and a Capstone Project at the end of this course. This is to solidify your understanding of the concepts and allow you to practice your newly acquired skills in real-world scenarios.

    What career opportunities can this Diploma in Infocomm Technology (Infrastructure & Operations) course open?

    This diploma qualifies you for various entry-level and mid-level IT infrastructure and operations roles, such as IT Support Specialist, Network Support Technician, System Administrator, or Help Desk Analyst.

    Are there any subsidies available?

    Yes, you may be eligible for up to 95% subsidies if you are Singapore Citizen, Singapore Permanent Resident, or holding a Long Term Visit Pass Plus. 

    Please see the course fees and funding section above to determine your funding eligibility or get in touch with our team for further clarification.

    Speak to a programme consultant

    Have questions? Speak to our program consultants!

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