Diploma in Infocomm Technology (Infrastructure and Operations)

Master IT Infrastructure and Operations with this Diploma programme and forge your path into a career in IT. 

Get up to 95% SkillsFuture Singapore Funding for SCTP programmes - SkillsFuture Credit, PSEA & UTAP Claimable

*Eligible for Singaporean Citizens, Permanent Residents, and Long-Term Visit Pass Plus Holders

This programme is eligible for the $4,000 SkillsFuture Level-Up Programme top-up

*For SCTP Participants only

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What is the SkillsFuture Career Transition Programme?

The SkillsFuture Career Transition Programme (SCTP) is a government initiative in Singapore designed to assist mid-career individuals in acquiring new skills and knowledge to facilitate a career transition. This program is geared towards individuals who wish to switch industries or occupations due to changes in the job market, technological advancements, or personal career goals.

Here are some key features and components of the SkillsFuture Career Transition Programme:

Skills Upgrading: The SCTP provides funding and support for mid-career individuals to undergo training and upskilling in new areas, helping them acquire the skills and knowledge necessary for their chosen career transition.

Financial Support: Participants in the SCTP can receive financial assistance in the form of course fee subsidies and training allowances to ease the financial burden of making a career switch.

Coaching and Mentorship: Participants in the SCTP will receive coaching and mentorship in building a portfolio through a capstone project. This will help participants to increase their employability.

Career Guidance: The program also provides career advisory services and guidance to help individuals get placed in job roles, such as interview preparation, resume tips and more.

Course Modules & Curriculum

The Diploma in Infocomm Technology (Infrastructure and Operations) spans 8 modules (237 hours).

Module 1: IT Infrastructure and Operations

Topics Covered
  • Learning Unit 1: Functions of IT Infrastructure (in organisations or businesses)
  • Learning Unit 2: IT Operations Management
  • Learning Unit 3: Networking Fundamentals
  • Learning Unit 4: Server and System Administration 
  • Learning Unit 5: Storage and Data Management 
  • Learning Unit 6: Cloud Computing 
  • Learning Unit 7: IT Service Management (ITSM) 
Learning Outcomes

Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

  • Recognise the various functions of IT infrastructure within an organisation or business.
  • Analyse and articulate the key components and their interconnections within a typical IT infrastructure.
  • Distinguish the primary types of IT operational environment.
  • Discuss the functions of IT Operations Management and how IT operations support service delivery.
  • Evaluate and explain network design and structure, including diverse network protocols and devices, crucial for IT operations.
  • Discuss how networks enable communication and data transfer within and between organisations, and apply principles of network security effectively, including evaluating performance optimisation, high-level troubleshooting, and maintenance.
  • Discuss the key aspects in Server Administration and hardware infrastructure, including various related System Administration principles and activities that are relevant for IT operations.
  • Develop proficiency in managing and maintaining virtualised IT infrastructure, encompassing virtual servers, storage, and applications, including gaining skills in designing, implementing, and managing virtualised systems, along with troubleshooting virtualisation-related issues.
  • Distinguish the different types of IT storage technologies and their purposes.
  • Discuss the principles of data management, encompassing data lifecycle management, data protection practices, backup, recovery, and the implementation of relevant policies and operational procedures.
  • Develop a comprehensive understanding of storage, data and datacenter components and their roles in modern IT infrastructure.
  • Acquire familiarity with major cloud service providers and develop an understanding of the security and privacy considerations inherent in cloud computing.
  • Analyse and articulate the ITSM lifecycle and ITIL practices with an understanding of how IT services are delivered and managed within an organization.
  • Explore the key processes and methodologies used to identify, track, and resolve IT incidents and problems that includes incident response, troubleshooting techniques, and root cause analysis.
  • Evaluate and recognise several useful aspects of ITSM that emphasise the overall learning value.

Module 2: Enterprise Architecture and Design

Topics Covered
  • Learning Unit 1: Introduction on Enterprise Architecture
  • Learning Unit 2: Enterprise Architecture Cyclical Process (EACP) in depth
  • Learning Unit 3: Design and Tools
  • Learning Unit 4: Architecture Governance
Learning Outcomes

Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

  • Discuss the key aspects of the Enterprise Architecture framework, covering a comprehensive overview of the Enterprise Architecture standard, the core principles of Enterprise Architecture, the architecture framework’s layout.
  • Discuss how to transition from the Foundation Architecture to a tailored architecture specific to an organisation.
  • Discuss how to leverage the elements of the Foundation Architecture and other relevant architecture components and building blocks within the Enterprise Architecture Cyclical Process (EACP).
  • Describe the tools, methods, techniques and architecture repositories in constructing an Enterprise Architecture.
  • Examine the importance of governance within the EACP process and its relevance in various aspects of the Architecture process.
  • Discuss the process of dispensation via the Architecture Board and major stakeholder.

Module 3: IT Infrastructure Planning and Optimisation

Topics Covered
  • Learning Unit 1: Introduction to IT Infrastructure Planning
  • Learning Unit 2: Infrastructure Design and Architecture
  • Learning Unit 3: Virtualisation and Cloud Infrastructure
  • Learning Unit 4: IT Infrastructure Security and Compliance
  • Learning Unit 5: Service Management
  • Learning Unit 6: Performance Optimisation and Monitoring
  • Learning Unit 7: Infrastructure Documentation and Communication
Learning Outcomes

Upon completion of this course, trainees should be able to:

  • Articulate the components of infrastructure planning, including analysing stakeholder requirements and strategically developing IT infrastructure within an organisational context.
  • Design robust and scalable IT infrastructures that reliably meet performance expectations by selecting appropriate architectures for servers, networks, storage, and data backup/recovery methods.
  • Apply knowledge of virtualisation and cloud technologies to select appropriate cloud service models and deploy infrastructure effectively in cloud-based projects.
  • Evaluate the IT security policies, authentication, and authorisation mechanisms in identity and access management to address threats and vulnerabilities, including fulfilling the regulatory and audit compliance requirements.
  • Discuss key IT service delivery frameworks and methodologies, including ITIL and COBIT, change management, and release practices, enabling them to manage SLAs effectively for enhanced organisational efficiency and customer satisfaction.
  • Enhance system or network efficiency and responsiveness by identifying and mitigating performance bottlenecks, implementing monitoring solutions, and utilising performance metrics to proactively address potential issues in a high-performance IT environment.
  • Document and communicate complex infrastructure designs effectively, including capturing system architecture, configuration, and operational procedures to convey technical information clearly within cross-functional teams.

Module 4: IT Disaster Recovery and Business Continuity

Topics Covered
  • Learning Unit 1: Business Continuity Planning
  • Learning Unit 2: IT Disaster Recovery Planning
Learning Outcomes

Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

  • Comprehend the significance of business continuity.
  • Discuss the key components and steps in creating a Business Continuity Plan.
  • Conduct risk assessments and business impact analyses through hands-on practice.
  • Prepare an adaptable Business Continuity Plan.
  • Analyse the impact of technology on business continuity and disaster recovery planning.
  • Comprehend and integrate the considerations for Disaster Recovery Planning with Business Continuity Planning.
  • Discuss the international standards and best practices in Business Continuity and
    Disaster Recovery planning.
  • Comprehend compliance and regulatory requirements.

Module 5: Advanced IT Security and Cybersecurity

Topics Covered
  • Learning Unit 1: Cyber Security Concepts
  • Learning Unit 2: Architecture and Design
  • Learning Unit 3: Threats, Attacks and Vulnerabilities
  • Learning Unit 4: Cyber Security Attack Indicators
  • Learning Unit 5: Security Assessments and Penetration Testing
    Learning Outcomes

    Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

    • Analyse both the basic elements and broader aspects of information security and cybersecurity.
    • Analyse security control, access control, authentication methods and factors to identify and assess their effectiveness.
    • Discuss key frameworks employed in security, analyse security policies, regulations, standards, and applicable legislation to ensure compliance and robust protection measures.
    • Analyse the enterprise security architecture.
    • Analyse the virtualisation and cloud security.
    • Analyse various threat vectors and the corresponding intelligence and research sources to differentiate and understand their implications.
    • Analyse various security concerns associated with vulnerabilities.
    • Evaluate the types of attacks associated with social engineering.
    • Analyse and contrast the different types of potential indicators to determine the type of attack methods.
    • Investigate threat hunting practices and vulnerability scans to comprehensively analyse their details and implications.
    • Analyse and examine penetrating testing concepts.
    • Describe essential terminology, ethical hacking principles, and hacker classifications to understand the ethical hacking landscape.
    • Examine the five stages of ethical hacking and the terminology of the Cyber Kill Chain methodology.

    Module 6: IT Project Management

    Topics Covered
    • Learning Unit 1: Introduction to Project Management
    • Learning Unit 2: Project Integration Management
    • Learning Unit 3: Project Scope Management
    • Learning Unit 4: Project Schedule Management
    • Learning Unit 5: Project Risk Management
    • Learning Unit 6: Type of project management methodologies
    Learning Outcomes

    Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

    • Discuss key elements of the project management framework, including identifying the project stakeholders, common tools and techniques, and defining project success.
    • Discuss the role of project managers.
    • Outline the framework for project integration management, including the creation of a project charter to initiate projects formally and the development of Project
      Management Plans, emphasising their content and formulation methods.
    • Explain how project execution relates to planning, the process of monitoring and controlling a project, and the significance of developing and adhering to robust procedures for project closure.
    • Detail the process of planning scope management and the methods for collecting and documenting requirements.
    • Explain the process of developing a Work Breakdown Structure (WBS) and the importance of controlling project scope.
    • Outline the process of planning schedule management and defining activities essential for developing project schedules.
    • Demonstrate the use of tools for activity duration planning and the application of Gantt charts for schedule planning and tracking updates.
    • Describe the concept of risk in project management, including the process of identifying risks, and the creation of a risk register and risk report.
    • Discuss qualitative risk analysis and how to calculate them.
    • Discuss the methodologies for monitoring project risks and addressing them through various risk response strategies.
    • Evaluate the three methodologies by discussing their purposes and comparing their advantages.

    Module 7: IT Infrastructure Automation and Orchestration

    Topics Covered
    • Learning Unit 1: Introduction to IT infrastructure Automation and Orchestration
    • Learning Unit 2: Command-line Shell and PowerShell scripting language
    • Learning Unit 3: Infrastructure as Code Fundamentals
    • Learning Unit 4: Automation via PowerShell, ARM Templates and Azure Blueprints
    • Learning Unit 5: Configuration management via PowerShell Desired State Configuration (DSC)
    Learning Outcomes

    Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

    • Articulate the Infrastructure as Code (IaC) concept and differentiate between orchestration and automation, including assessing the benefits and challenges associated with IaC.
    • Apply the essential skills in writing and executing PowerShell scripts to be used for On-Premise or Cloud environments.
    • Setup the environment to enable IaC implementations.
    • Manage automation through ARM templates and Azure Blueprints.
    • Configure automation through Desired State Configuration on supported Windows Machines.

    Module 8: Capstone Project (Audit or Design IT Infrastructure)

    Overview

    The Capstone Project module comprises five learning units that aim to equip the trainees with the essential skills and knowledge to conduct a thorough vulnerability assessment and penetration testing for a designated small business or organisation.

    Learning Units
    • Capstone Project Overview
    • Legal and ethical implications of cybersecurity practices
    • Hands-on Cybersecurity Tools and Techniques
    • Capstone Project Documentation
    • Capstone Project final Presentation

    Enrolment Requirements

    To apply for the Diploma in Infocomm Technology (Infrastructure and Operations) Programme, you should possess one of the following qualifications or meet one of these criteria:

    • Advanced Certificate in IT Infrastructure and Operations; OR
    • Mature candidates (≥ 30 years old with 8 years of work experience in a related field, including providing evidence of employment in their CVs); or
    • Candidates with other qualifications will be considered on a case-by-case basis

    Basic computer literacy and an advanced understanding of IT Infrastructure and Operations concepts are required.


    Application Documents Required:

    • Latest resume
    • Highest qualification certificate and/or academic transcript

    These documents will be reviewed as part of the screening process.

    Why Learn From Us

    When you learn with us, you will earn your diploma, acquiring extensive knowledge from highly experienced industry practitioners who develop and deliver top quality course content through experiential hands-on learning methodologies. What you can expect:

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    Training led by practitioners with real-world experience in the industry

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    Hands-on Practical Projects

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    Comprehensive, up-to-date curriculum and courseware

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    Post-course coaching and mentorship

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    Career advisory and resources support

    Post-Course Support and Outcomes

    Post-Training Support for SCTP Courses - Complete Course, Coaching and mentoring, Job and career outcomes

    Upon completing this Diploma programme, you will receive coaching and mentorship by our programme advisors to complete your capstone project. This capstone project also serves as your portfolio, showcasing your knowledge and skills.

    Once the project is completed, you’ll gain access to our dedicated career advisory and resources support. Our career services team will be readily available to provide assistance to enhance your employability, such as Career Assistance Workshops, resume building and interview tips, and more.

    Course Fees and Subsidies

    Self-Sponsored

    Diploma in Infocomm Technology (Infrastructure and Operations) Course Funding Table

    Company Sponsored

    course funding table for companies

    Criteria and/or Requirements for Course Subsidies

    Baseline Funding Criteria and/or Requirements

    Trainee is 21 years old and above, and a

    • Singaporean Citizen; or
    • Permanent Resident; or
    • Long Term Visitor Pass Plus (LTVP+) Holder

    Will be eligible for 70% SkillsFuture Funding.

    Nett course fee payable (including 9% GST): S$4,054.80

    Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above. Singapore Citizens aged 21 to 31 may also offset fees with the Post Secondary Education Account Funds.

    Mid-Career Enhanced Subsidy (MCES) Criteria and/or Requirements

    Trainee is 40 years old and above, and a Singaporean Citizen, will be eligible for 90% SkillsFuture Funding.

    Nett course fee payable (including 9% GST): S$1,574.80

    Course fees after subsidies can be further offset by SkillsFuture Credit.

    Company-Sponsored (SMEs)

    Enhanced Training Support for SMEs (ETSS) – 90% Funding

    Eligible for SME Company-Sponsored, 21 years old and above, and a

    • Singapore Citizen; or
    • Permanent Resident; or
    • Long-Term Visitor Pass Plus (LTVP+) Holder

    Nett course fee payable (including 9% GST): S$1,574.80

    Company-Sponsored (Non-SMEs)

    SkillsFuture Baseline Funding – 70% Funding

    Eligible Non-SME Company-Sponsored, 21 years old and above, and a

    • Singaporean Citizen; or
    • Permanent Resident; or
    • Long Term Visitor Pass Plus (LTVP+) Holder

    Nett course fee payable (including 9% GST): S$4,054.80


    SkillsFuture Mid-Career Enhanced Subsidy (MCES) – 90% Funding

    Eligible for Non-SME Company-Sponsored, Singapore Citizens, aged 40 years old and above

    Nett course fee payable (including 9% GST): S$1,574.80

    Additional Course Fee Funding Support (AFS) Criteria and/or Requirements

    Trainee is 21 years old and above, a Singaporean Citzen, and

    • Has been in long-term unemployment of 6 months or more*; or
    • Recipient of ComCare Short-to-Medium Term Assistance (STMA)* or Workfare Income Supplement (WIS)*; or
    • Person with Disabilities

    Will be eligible for 95% SkillsFuture Funding.

    Nett course fee payable (including 9% GST): S$954.80

    Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above. Singapore Citizens aged 21 to 31 may also offset fees with the Post Secondary Education Account Funds.

    *Supporting documents such as CPF, approval letter, and/or payout letter is required to be submitted upon registration. You may request a copy from MSF Social Service Offices or via CPF’s Workfare Portal.

    AFS is only eligible for SkillsFuture Career Transition Programme applicants.

    Diploma Course Schedules

    Course Duration: 30 Days (237 hours)
    Average duration to complete: 6 months 

    October 2025 Weekend Intake 

    Location:
    JTC Summit (Jurong East MRT)
    8 Jurong Town Hall Road, #27-01
    Singapore 609434


    Module 1: IT Infrastructure and Operations
    04, 05, 11, 12 Oct 2025 (Sat, Sun, Sat, Sun) 9am – 6pm

    Module 2: Enterprise Architecture and Design
    18, 19, 25, 26 Oct, 01 Nov 2025 (Sat, Sun, Sat, Sun, Sat) 9am – 6pm

    Module 3: IT Infrastructure Planning and Optimisation
    08, 09, 15, 16, 22 Nov 2025 (Sat, Sun, Sat, Sun, Sat) 9am – 6pm

    Module 4: IT Disaster Recovery and Business Continuity
    29, 30 Nov 2025 (Sat, Sun) 9am – 6pm

    Module 5: Advanced IT Security and Cybersecurity
    06, 07, 13, 14, 20 Dec 2025 (Sat, Sun, Sat, Sun, Sat) 9am – 6pm

    Module 6: IT Project Management
    27, 28 Dec 2025 (Sat, Sun) 9am – 6pm

    Module 7: IT Infrastructure Automation and Orchestration
    03, 04, 10, 11 Jan 2026 (Sat, Sun, Sat, Sun) 9am – 6pm

    Module 8: Capstone Project: Audit or Design IT Infrastructure
    17, 18 Jan, 14 Feb 2026 (Sat, Sun, Sat)

    Non-SCTP Course Schedules

    October 2025 Weekend Intake 

    Location:
    JTC Summit (Jurong East MRT)
    8 Jurong Town Hall Road, #27-01
    Singapore 609434


    Module 1: IT Infrastructure and Operations
    04, 05, 11, 12 Oct 2025 (Sat, Sun, Sat, Sun) 9am – 6pm

    Module 2: Enterprise Architecture and Design
    18, 19, 25, 26 Oct, 01 Nov 2025 (Sat, Sun, Sat, Sun, Sat) 9am – 6pm

    Module 3: IT Infrastructure Planning and Optimisation
    08, 09, 15, 16, 22 Nov 2025 (Sat, Sun, Sat, Sun, Sat) 9am – 6pm

    Module 4: IT Disaster Recovery and Business Continuity
    29, 30 Nov 2025 (Sat, Sun) 9am – 6pm

    Module 5: Advanced IT Security and Cybersecurity
    06, 07, 13, 14, 20 Dec 2025 (Sat, Sun, Sat, Sun, Sat) 9am – 6pm

    Module 6: IT Project Management
    27, 28 Dec 2025 (Sat, Sun) 9am – 6pm

    Module 7: IT Infrastructure Automation and Orchestration
    03, 04, 10, 11 Jan 2026 (Sat, Sun, Sat, Sun) 9am – 6pm

    Frequently Asked Questions (FAQ)

    What is covered in the Diploma in Infocomm Technology (Infrastructure & Operations) course?

    This Diploma equips you with the foundational knowledge and practical skills needed for a career in IT. You’ll gain a solid understanding of IT infrastructure functions, IT operations management, networking fundamentals, server and system administration, storage and data management, cloud computing, and IT service management (ITSM).

    Who is the Diploma in Infocomm Technology (Infrastructure & Operations) course for?

    This diploma is ideal for individuals who have completed our Certificate and Advanced Certificate in Infocomm Technology (Infrastructure & Operations) or have some experience or foundational knowledge in IT infrastructure and operations.

    This course is ideal for individuals who want to launch a career in IT infrastructure and operations. It’s also suitable for those looking to enhance their existing IT knowledge and skills to advance their careers in this field.

    What are the prerequisites for the course?

    • Advanced Certificate in IT Infrastructure and Operations; OR
    • Mature candidates (equal or more than 30 years old with 8 years’ work experience in a related field); OR
    • Candidates with other qualifications will be considered on a case-by-case basis

    Is there a hands-on component in the Diploma in Infocomm Technology (Infrastructure & Operations) course?

    Yes, the Diploma includes hands-on activities and a Capstone Project at the end of this course. This is to solidify your understanding of the concepts and allow you to practice your newly acquired skills in real-world scenarios.

    What career opportunities can this Diploma in Infocomm Technology (Infrastructure & Operations) course open?

    This diploma qualifies you for various entry-level and mid-level IT infrastructure and operations roles, such as IT Support Specialist, Network Support Technician, System Administrator, or Help Desk Analyst.

    Are there any subsidies available?

    Yes, you may be eligible for up to 95% subsidies if you are Singapore Citizen, Singapore Permanent Resident, or holding a Long Term Visit Pass Plus. 

    Please see the course fees and funding section above to determine your funding eligibility or get in touch with our team for further clarification.

    Speak to a programme consultant

    Have questions? Speak to our program consultants!

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