AI in Operations: Enhancing Workflow Efficiency & Automation
Eliminate daily operational friction, deploy intelligent AI agents, and automate repetitive administrative tasks across your organisation.
Streamline Enterprise Workflows with Intelligent Automation
Course Synopsis
Modern operations teams keep businesses moving but are often buried in manual paperwork, messy data, and constant firefighting. This three-day, hands-on programme is designed for professionals to cut through the chaos by applying GenAI where it actually counts – from automating the documentation lifecycle to mastering predictive demand forecasting. It focuses on practical wins that reclaim productivity hours and improve daily execution.
Participants will dive into advanced diagnostics, utilizing AI-driven frameworks to identify operational waste (Muda) and perform root cause analysis on logistical bottlenecks. The curriculum bridges the gap between fragmented legacy data and real-time awareness, allowing for sharper insights into supplier risks and inventory spikes. This shift from reactive to proactive management ensures smoother operations and leaner workflows.
Beyond technical skills, the programme prioritizes future-proofing through a clear understanding of Singapore’s PDPA and ethical AI governance. Attendees will develop a structured 90-Day Transformation Roadmap to institutionalize AI workflows, moving from “low-hanging fruit” automation to fully operational, predictive systems. Ultimately, this course empowers operations leaders to work with the speed, clarity, and confidence required for a future-ready business.
Course Objectives
By the end of this course, you should be able to:
- Leverage GenAI to automate the documentation lifecycle and administrative workflows to reclaim productivity hours and reduce manual errors.
- Transform raw operational data into actionable insights and predictive forecasts to optimize inventory resilience and supply chain agility.
- Apply AI-driven diagnostic frameworks and Lean audits to eliminate operational waste (Muda) and resolve complex logistical bottlenecks.
- Navigate Singapore’s PDPA landscape and ethical AI frameworks to ensure data privacy through robust human-in-the-loop oversight.
- Formulate a structured AI Strategy Canvas and a 30-day action plan to integrate specialized tools into daily business-critical operations.
50% Subsidyon Your AI Tools
Enjoy 50% AI tools support for leading AI platforms like ChatGPT, Claude, and Gemini to power your daily work.
- ⓘ Please verify Course Eligibility before applying.
- ⚠ Exclusive to NTUC members. Subject to UTAP T&Cs and annual funding caps.
Curriculum & Modular Breakdown
- Practical Assessment
- Written Assessment
Learning Unit 1: The Automation Engine – Foundation & Efficiency
- Topic 1: The AI Mindset Shift – Transitioning from reactive firefighting to proactive, AI-augmented resource management
- Topic 2: The Zero-Paperwork Office – Eliminating manual data entry and reclaiming hours through automated documentation
- Topic 3: Reclaiming Your Workday – Using virtual AI assistants to automate administrative “hidden taxes” and internal comms
- Topic 4: Lean 2.0: Eliminating Waste – Auditing workflows to remove bottlenecks and maximize existing manpower
Learning Unit 2: Intelligent Supply Chain & Logistics – Resilience & Flow
- Topic 5: Risk-Proofing Your Supply Chain – Moving from price-based buying to risk-adjusted procurement and supplier resilience
- Topic 6: Precision Demand Forecasting – Ending the cycle of “deadstock vs. stockouts” with predictive inventory insights
- Topic 7: Optimized Logistics & Rostering – Solving complex scheduling puzzles to reduce travel time and transport costs
Learning Unit 3: Data-Driven Performance – Insights & Recovery
- Topic 8: Rapid Problem Solving – Using AI-driven root cause analysis to stop recurring operational failures
- Topic 9: Instant Service Recovery – Turning customer friction into loyalty with automated, high-empathy response systems
- Topic 10: Insight-Driven Operations – Transforming messy spreadsheets into clear, actionable visual dashboards
- Topic 11: Personalized BI Assistants – Customizing AI systems to highlight the specific KPIs you need most
Learning Unit 4: The Future-Ready Enterprise – Governance & Strategy
- Topic 12: Governance & PDPA Compliance – Building trust and accountability through ethical, data-secure AI oversight
- Topic 13: 24/7 Quality Assurance – Ensuring standardized excellence across locations with automated compliance monitoring
- Topic 14: The 90-Day Operational Roadmap – A Strategic Blueprint for AI Integration
Entry Requirements
Experience:
Minimal one year of work experience with knowledge of operations.
Language
- Attained at least WPLN level 6; or
- Obtained Grade C6 for GCE O-Level English; or
- Other equivalent qualifications.
Academic
- Obtained at least a pass or C6 at GCE O-Level in at least 3 subjects; or
- Candidates with other qualifications will be considered on a case-by-case basis; or
- Mature candidates aged ≥ 30 years old with 8 years of relevant working experience.
Learn from Certified Trainers
This programme is delivered entirely in-person by certified industry practitioners. Our trainers bring years of real-world agency and corporate deployment experience, ensuring you move beyond abstract theory into practical, job-ready tool execution.
Fees & Subsidies
For Singapore Citizens aged 17-30 Post Secondary Education Account Funds can be used.
(24hrs) AI in Operations: Enhancing Workflow Efficiency & Automation
3 Days (9.00am - 6.00pm)
S$1,362.50 (inclusive of 9% GST)
From S$158.75 (inclusive of 9% GST) after 90% SWDA Subsidies- SkillsFuture Credits, PSEA & UTAP Claimable
- SkillsFuture Enterprise Credits claimable
Course Schedule
 Course Name |  Duration |  Month | Date |  Venue |  Remarks |
|---|---|---|---|---|---|
| (24 hrs) AI in Operations: Enhancing Workflow Efficiency & AutomationTGS-2026064500 | 3 days (9:00am-6:00pm) | September 2026 | 11-13 | JTC Summit | Weekends |
| 16-18 | International Plaza | Weekdays | |||
| 20,26,27 | International Plaza | Weekends | |||
| 23-25 | JTC Summit | Weekdays | |||
| 30 Sep, 01,02 Oct | International Plaza | Weekdays | |||
| October 2026 | 07-09 | International Plaza | Weekdays | ||
| 18,24,25 | International Plaza | Weekends | |||
| 21-23 | JTC Summit | Weekdays | |||
| 31 Oct, 01,07 Nov | JTC Summit | Weekends | |||
| November 2026 | 02-04 | International Plaza | Weekdays | ||
| 07,14,21 | International Plaza | Weekends | |||
| 16-18 | International Plaza | Weekdays | |||
| 21,22,28 | International Plaza | Weekends | |||
| 23-25 | JTC Summit | Weekdays |
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