Mastering ChatGPT for Strategic
Communication

Course Description

Embark on a journey to master ChatGPT for enhancing strategic communication among professionals, ensuring effective and impactful interactions with both internal stakeholders and external customers.

This course is meticulously designed to equip you with the knowledge and skills to leverage ChatGPT and other AI tools in various communication scenarios. ensuring precision, reducing bias and fostering a collaborative communication environment.

Course Objectives

By the end of the course, you would be able to:

Have a robust understanding of ChatGPT and it’s capabilities in strategic communication
Be adept in utilising ChatGPT for various communication mediums, ensuring clarity, conciseness and impact.
Understand and mitigate biases in communication using ChatGPT, ensuring fairness and inclusivitiy.
Apply ChatGPT in conflict management, crafting scenarios and responses that adhere to various conflict management styles.
Implement AI-augmented workflows, enhancing efficiency and productivity in communication processes

Course Outline

Introduction to ChatGPT

The two key variables in using ChatGPT: prompts + training data
Best practice in prompt engineering
Use frameworks to add structure and clarity to craft effective prompts

Deep Dive into ChatGPT

Capabilities of ChatGPT: e.g, summarising, idea generation, etc
Enhanced features: e.g. chart generation, PowerPoint, Word, Excel creation
Plugins: ranging from creation of videos, to data analysis

Effective Communication with ChatGPT

Amplify the principles of effective communication with ChatGPT
Leverage ChatGPT for effective email communication, generating reports, etc
Hands-on: participants to learn how to use ChatGPT for effective communication

Combating Biases in ChatGPT

Understanding biases in ChatGPT
How to use Hofstede model of six dimensions of national cultures with ChatGPT
Leveraging ChatGPT to highlight and neutralise biases by incorporating the Hofstede model

Conflict Management with ChatGPT

Understand the 5 conflict management style – Thomas Kilman Conflict Management Tool
How to use ChatGPT to generate the various scenarios to handle conflict management
Hands-on: Participants to evaluate their own conflict management style and how to use ChatGPT to address it

AI-Augmented Workflow

Dive into the process of mapping workflow that can be enabled by AI
Showcasing numerous case studies in AI-augmented workflow
Introducing a range of AI tools for different workflow