Course Description

Whether you are an entrepreneur or a regular Professional, Manager, Executive, Technician (PMET), innovation is key to propelling you and your business / organization into the future.

As human beings, we are all wired to create – whether it takes the form of a new product or service, or simply a review of existing processes to improve efficiency. But in order to determine if an idea is a good one, one first needs to have an understanding of the problems and issues faced by people and/or users on the ground.

As an iterative process that emphasizes a human-centred approach, Design Thinking (DT) can help to sharpen such ideas, ensuring that solutions are continually refined to better meet needs and address pain-points.

Course Objective

At the end of this course, you should be able to:

Apply observational techniques, and other primary and secondary research skills in order to gain insights on user needs and pain-points

Put together a user/persona profile based on research conducted

Craft and define a clear problem/needs statement

Ideate and brainstorm solutions using clustering

Build a simple prototype

Test the prototype, and make relevant improvements using feedback gathered from the test

Apply observational techniques, and other primary and secondary research skills in order to gain insights on user needs and pain-points

Put together a user/persona profile based on research conducted

Craft and define a clear problem/needs statement

Ideate and brainstorm solutions using clustering

Build a simple prototype

Test the prototype, and make relevant improvements using feedback gathered from the test

Course Outline

You will be learning the following:

Empathise

Using the S-P-I-C-E framework to identify needs and pain-points of others
Using the P-O-E-M-S observational technique to identify potential issues & opportunities for intervention
Employing questioning techniques to dig deeper
Collecting primary data

Ideate

Thirty Circles, One Minute activity
Identifying design criteria based on user needs
Applying P-O-E-M-S to further refine design criteria

Test

Prototype showcase
Collecting and analysing feedback
Making recommendations to improve the prototype

Define

Generating data points/insights from the primary data set
Clustering data points/insights to identify specific user needs
Crafting a persona based on insights from the data set
Crafting a needs statement based on user needs

Prototype

Crafting a user journey / timeline
Using concept sketching / storyboarding to develop a prototype
Using simple equipment to develop a prototype

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Course Fees And Grants

$648.00 per participant (Inc. GST)

No SDF grant.

Absentees will be charged the full course fee.

Course Schedule

Course	Code	Venue	Mar - 23	Apr - 23	May - 23	June - 23	Jul-23	Aug-23	Sep-23
The 5-Steps of Design Thinking	ASKSDT	Hotel	20	-	-	12	-	-	18

Registration

For Organisations on HRMS Learning Hub, you are strongly encouraged to use this platform for registration.

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What Our Students Say

I attended a course with @ASK Training “Three Kingdoms' Leaderships In Today's context”. It's very interesting to learn about the past different leadership styles which are still applicable to Today's context. The focus on the different leadership qualities on the characters are useful and can be applied to my job. The trainer is also very knowledgeable in this topic.

This is the first time I attended home-based learning using zoom. Ms Zenn was attentive to my needs throughout those 2 days, making sure that I can see what the trainer was writing on the whiteboard and that I could hear the trainer clearly. When the instability of the hotel Wi-Fi led to connectivity issues throughout the course, Ms Zenn went the extra mile by using hotspot to stabilise the connections instead. Trainer, Kwan Liang was also attentive to my needs, making sure that I understood the topics. Even though I was the only participant doing home-based learning, they didn't let me feel that I'm being left out. I want to say a big thank you to ASK Training.

I attended this 2-day content marketing class over zoom, so it is hard enough to keep the lecture interesting, let alone the attention span of adults who have not studied in a long time. To my surprise, the class was engaging and fun with lots of activities to make you think on your toes and gives you great ideas for your own business. Highly recommended.

I have attended numerous training and seminars. I must say that @ASK Training is one of the few which really impressed me. Recently attended 2 ICDL courses with them. It’s team shows strong dedication towards bringing quality training and services to its learners. Quick response from admin staff and an exceptional trainer who went the extra mile to give me additional exercises & coaching in areas which I required further clarifications, all beyond the training hours. It is rare to find such a kind, patient, and passionate trainer.

I attended a full day leadership workshop based on the romance of the three-kingdom, on how we could apply the leadership style of each character in today’s context. I was impressed by how the trainer, Anson, was able to impart his deep understanding of the story to us in English. I highly recommend this course to all English speaking business leaders. This is the only chance to catch a glimpse of the story fully translated and spoken live in front of you. I’d say that ASK Training is not a conventional training company, but one who is innovative and genuinely wanting to impart knowledge.

Wisdom in Using Time and Achieving Goals

COURSE FEES AND GRANTS

$648.00 per participant (Inc. GST)

No SDF grant.

Absentees will be charged the full course fee.

REGISTRATION

For Organisations on HRMS Learning Hub, you are strongly encouraged to use this platform for registration.

DOWNLOAD REGISTRATION FORM

The 5-Steps of Design Thinking

Course Description

Course Objective

Apply observational techniques, and other primary and secondary research skills in order to gain insights on user needs and pain-points

Put together a user/persona profile based on research conducted

Craft and define a clear problem/needs statement

Ideate and brainstorm solutions using clustering

Build a simple prototype

Test the prototype, and make relevant improvements using feedback gathered from the test

Apply observational techniques, and other primary and secondary research skills in order to gain insights on user needs and pain-points

Put together a user/persona profile based on research conducted

Craft and define a clear problem/needs statement

Ideate and brainstorm solutions using clustering

Build a simple prototype

Test the prototype, and make relevant improvements using feedback gathered from the test

Course Outline

Course Fees And Grants

Course Schedule

Registration

Our Corporate Partners

What Our Students Say

Check Out Other Courses

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