The 5-Steps of Design Thinking
Course Description
Whether you are an entrepreneur or a regular Professional, Manager, Executive, Technician (PMET), innovation is key to propelling you and your business / organization into the future.
As human beings, we are all wired to create – whether it takes the form of a new product or service, or simply a review of existing processes to improve efficiency. But in order to determine if an idea is a good one, one first needs to have an understanding of the problems and issues faced by people and/or users on the ground.
As an iterative process that emphasizes a human-centred approach, Design Thinking (DT) can help to sharpen such ideas, ensuring that solutions are continually refined to better meet needs and address pain-points.
Course Objectives
By the end of the course, you would be able to:
- Apply observational techniques, and other primary and secondary research skills in order to gain insights on user needs and pain-points
- Put together a user/persona profile based on research conducted
- Craft and define a clear problem/needs statement
- Ideate and brainstorm solutions using clustering
- Build a simple prototype
- Test the prototype, and make relevant improvements using feedback gathered from the test
Course Outline
Empathise
- Using the S-P-I-C-E framework to identify needs and pain-points of others
- Using the P-O-E-M-S observational technique to identify potential issues & opportunities for intervention
- Employing questioning techniques to dig deeper
- Collecting primary data
Define
- Generating data points/insights from the primary data set
- Clustering data points/insights to identify specific user needs
- Crafting a persona based on insights from the data set
- Crafting a needs statement based on user needs
Ideate
- Thirty Circles, One Minute activity
- Identifying design criteria based on user needs
- Applying P-O-E-M-S to further refine design criteria
Prototype
- Crafting a user journey / timeline
- Using concept sketching / storyboarding to develop a prototype
- Using simple equipment to develop a prototype
Test
- Prototype showcase
- Collecting and analysing feedback
- Making recommendations to improve the prototype
The 5-Steps of Design Thinking
Course Duration:
1 Day (9.00am – 5.00pm)
Course Fee Details:
S$654 (incl. of 8% GST)
This course is not eligible for SDF Grant.
Course Schedule
| Course Name | Course Code | Venue | April 2024 | May 2024 | June 2024 | July 2024 | August 2024 | September 2024 |
|---|---|---|---|---|---|---|---|---|
| The 5-Steps of Design Thinking | ASKSDT | Hotel | 23 | - | 23 | - |
Nett Course Fee
$648