Course Description

During this course, The 5-Steps of Design Thinking. You will learn how to your sharpen ideas and ensure the solutions are continually refined to meet the needs and address pain points. Despite, if you are an entrepreneur or a regular Professional, Manager, Executive, Technician (PMET). Innovation is key to propelling you and your business/organization into the future.

 

As human beings, we are all wired to create – whether it takes the form of a new product or service, or simply a review of existing processes to improve efficiency. But in order to determine if an idea is a good one, one first needs to have an understanding of the problems and issues faced by people and/or users on the ground. Our 5-Steps of Design Thinking workshop prepares you with knowledge, observational techniques, and systematic methods to make relevant improvements.

 

Furthermore, as an iterative process that emphasizes a human-centred approach, Design Thinking (DT) can help to sharpen such ideas, ensuring that solutions are continually refined to better meet needs and address pain points. If you are new to System Thinking, you may want to attend “Introduction to System Thinking“. You can also consider attending “Critical Thinking“.

Course Objectives

At the end of this course, you should be able to:

Describe the Big Picture and understand how your work is connected to your life

Apply observational techniques, and other primary and secondary research skills in order to gain insights on user needs and pain-points

Work Life Balance Defined. What it means what it doesnt mean 1

Put together a user/persona profile based on research conducted

Achieve Live to Work in work life balance and work life harmony way 01

Craft and define a clear problem/needs statement

Understand Effective Time Management Concepts and the meaning of Quality Time

Ideate and brainstorm solutions using clustering

Benefiting personally from an excellent job done 1

Build a simple prototype

Recognize the importance of developing good relationships with your fellow employees and peers to be seen as fair and consistent

Test the prototype, and make relevant improvements using feedback gathered from the test

Describe the Big Picture and understand how your work is connected to your life

Apply observational techniques, and other primary and secondary research skills in order to gain insights on user needs and pain-points

Work Life Balance Defined. What it means what it doesnt mean 1

Put together a user/persona profile based on research conducted

Achieve Live to Work in work life balance and work life harmony way 01

Craft and define a clear problem/needs statement

Understand Effective Time Management Concepts and the meaning of Quality Time

Ideate and brainstorm solutions using clustering

Benefiting personally from an excellent job done 1

Build a simple prototype

Recognize the importance of developing good relationships with your fellow employees and peers to be seen as fair and consistent

Test the prototype, and make relevant improvements using feedback gathered from the test

Course Outline

You will be learning the following:

  • Using the S-P-I-C-E framework to identify needs and pain-points of others
  • Using the P-O-E-M-S observational technique to identify potential issues & opportunities for intervention
  • Employing questioning techniques to dig deeper
  • Collecting primary data
  • Generating data points/insights from the primary data set
  • Clustering data points/insights to identify specific user needs
  • Crafting a persona based on insights from the data set
  • Crafting a needs statement based on user needs
  • Thirty Circles, One Minute activity
  • Identifying design criteria based on user needs
  • Applying P-O-E-M-S to further refine design criteria
  • Crafting a user journey / timeline
  • Using concept sketching / storyboarding to develop a prototype
  • Using simple equipment to develop a prototype
  • Prototype showcase
  • Collecting and analysing feedback
  • Making recommendations to improve the prototype

Course Fees And Grants

$960 ($1027.20 Inc. GST) per participant

No SDF grant.

Absentees will be charged the full course fee.

Course Schedule

CourseCodeVenueJul-22Aug-22Sep-22Oct-22Nov-22Dec-22
The 5-Steps of Design ThinkingASKSDTHotel------

Registration

For Organisations on HRMS Learning Hub, you are strongly encouraged to use this platform for registration.

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COURSE FEES AND GRANTS

$960 ($1027.20 Inc. GST) per participant

No SDF grant.

Absentees will be charged the full course fee.

REGISTRATION

For Organisations on HRP Portal, you are strongly encouraged to use this platform for registration.