Constructive Conflict Management New

Course Code: ASKCCM

Constructive Conflict Management

Do you often feel frustrated at your colleagues? Conflicts in the workplace are unavoidable. Often times, it is not about the conflict, but about how we manage the conflicts which arise. In our new course, Constructive Conflict Management, we introduce the different types of conflicts and teach a variety of conflict management techniques to help you and your team increase your productivity.

 

As you already know, resolving conflict is no easy task. It requires a large emphasis on the shared goals of the organisation. It is only when the team develops an understanding and trust in one another, that they are able to resolve conflicts efficiently.

 

Constructive Conflict Management

Within this 2-day workshop, participants will learn several strategies to cope with conflict. Knowing when and how to use these techniques can make you a more effective leader or team player.

 

Course Objective – Constructive Conflict Management

By the end of the course, you would be able to:

  • Learn about your own behavioural style
  • Understand how teams become dysfunctional and relate it to the five dysfunctions of teams
  • Apply strategies to manage each of the five dysfunctions which is essential to build an engaging and productive, cohesive team
  • Identify the reframing of blame and use a 3-step process to enable a better productive behaviour
  • Apply a structured constructive approach to address common workplace scenarios

 

Alongside this course, ASK Training also offers the course Managing Dysfunctional Teams, which goes in depth how to manage dysfunctions in teams alongside conflicts.

  • Course Dates and Venue

    Course Duration:2 day (16 hours), 9:00am – 5:00pm

    CourseVenueAug-20Sep-20Oct-20Nov-20Dec-20
    Constructive Conflict ManagementHotel-----

    September 2015

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  • Course Outline

    • Type of Conflicts – Inner, Interpersonal & Group conflict
    • Open Conflict vs. Hidden Conflict
    • Spontaneous & Reflective Action
    • Johari Windows
    • The Five Stages of Conflict, Conflict Process & Conflict Outcomes
    • Strategies for Dealing with Conflict
    • Win as Much as You Can
    • Conflict Resolution Style – Interpretation, Pros and Cons
    • The Role of Communication in Conflict Resolution
    • Active Listening and Paraphrasing
    • Powerful Question & Body Language
    • Seven Steps to Ironing Things Out
    • The Conflict/Opportunity Test
    • Conflict and its Resolution – Visualizing Conflict & Strategy for Conflict Resolution
    • Facilitating Conflict – Venting Emotions & Resolving the Issue
    • Setting Norms & Making Interventions

Fees and Grants

$1070.00 per participant (Inc. GST)

No SDF grant.

Registration

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For Organisations on HRMS Learning Hub, you are strongly encouraged to use this platform for registration.

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Constructive Conflict Management (ASKCCM)


All registration should be submitted at least 1 week before course commencement. Please call us directly to check on the class status.

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