Diploma in Infocomm Technology (Infrastructure and Operations)

Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

• Recognise the various functions of IT infrastructure within an organisation or business.
• Analyse and articulate the key components and their interconnections within a typical IT infrastructure.
• Distinguish the primary types of IT operational environment.
• Discuss the functions of IT Operations Management and how IT operations support service delivery.
• Evaluate and explain network design and structure, including diverse network protocols and devices, crucial for IT operations.
• Discuss how networks enable communication and data transfer within and between organisations, and apply principles of network security effectively, including evaluating performance optimisation, high-level troubleshooting, and maintenance.
• Discuss the key aspects in Server Administration and hardware infrastructure, including various related System Administration principles and activities that are relevant for IT operations.
• Develop proficiency in managing and maintaining virtualised IT infrastructure, encompassing virtual servers, storage, and applications, including gaining skills in designing, implementing, and managing virtualised systems, along with troubleshooting virtualisation-related issues.
• Distinguish the different types of IT storage technologies and their purposes.
• Discuss the principles of data management, encompassing data lifecycle management, data protection practices, backup, recovery, and the implementation of relevant policies and operational procedures.
• Develop a comprehensive understanding of storage, data and datacenter components and their roles in modern IT infrastructure.
• Acquire familiarity with major cloud service providers and develop an understanding of the security and privacy considerations inherent in cloud computing.
• Analyse and articulate the ITSM lifecycle and ITIL practices with an understanding of how IT services are delivered and managed within an organization.
• Explore the key processes and methodologies used to identify, track, and resolve IT incidents and problems that includes incident response, troubleshooting techniques, and root cause analysis.
• Evaluate and recognise several useful aspects of ITSM that emphasise the overall learning value.

• Learning Unit 1: Introduction on Enterprise Architecture
• Learning Unit 2: Enterprise Architecture Cyclical Process (EACP) in depth
• Learning Unit 3: Design and Tools
• Learning Unit 4: Architecture Governance

Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

• Discuss the key aspects of the Enterprise Architecture framework, covering a comprehensive overview of the Enterprise Architecture standard, the core principles of Enterprise Architecture, the architecture framework’s layout.
• Discuss how to transition from the Foundation Architecture to a tailored architecture specific to an organisation.
• Discuss how to leverage the elements of the Foundation Architecture and other relevant architecture components and building blocks within the Enterprise Architecture Cyclical Process (EACP).
• Describe the tools, methods, techniques and architecture repositories in constructing an Enterprise Architecture.
• Examine the importance of governance within the EACP process and its relevance in various aspects of the Architecture process.
• Discuss the process of dispensation via the Architecture Board and major stakeholder.

• Learning Unit 1: Introduction to IT Infrastructure Planning
• Learning Unit 2: Infrastructure Design and Architecture
• Learning Unit 3: Virtualisation and Cloud Infrastructure
• Learning Unit 4: IT Infrastructure Security and Compliance
• Learning Unit 5: Service Management
• Learning Unit 6: Performance Optimisation and Monitoring
• Learning Unit 7: Infrastructure Documentation and Communication

Upon completion of this course, trainees should be able to:

• Articulate the components of infrastructure planning, including analysing stakeholder requirements and strategically developing IT infrastructure within an organisational context.
• Design robust and scalable IT infrastructures that reliably meet performance expectations by selecting appropriate architectures for servers, networks, storage, and data backup/recovery methods.
• Apply knowledge of virtualisation and cloud technologies to select appropriate cloud service models and deploy infrastructure effectively in cloud-based projects.
• Evaluate the IT security policies, authentication, and authorisation mechanisms in identity and access management to address threats and vulnerabilities, including fulfilling the regulatory and audit compliance requirements.
• Discuss key IT service delivery frameworks and methodologies, including ITIL and COBIT, change management, and release practices, enabling them to manage SLAs effectively for enhanced organisational efficiency and customer satisfaction.
• Enhance system or network efficiency and responsiveness by identifying and mitigating performance bottlenecks, implementing monitoring solutions, and utilising performance metrics to proactively address potential issues in a high-performance IT environment.
• Document and communicate complex infrastructure designs effectively, including capturing system architecture, configuration, and operational procedures to convey technical information clearly within cross-functional teams.

• Learning Unit 1: Business Continuity Planning
• Learning Unit 2: IT Disaster Recovery Planning

Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

• Comprehend the significance of business continuity.
• Discuss the key components and steps in creating a Business Continuity Plan.
• Conduct risk assessments and business impact analyses through hands-on practice.
• Prepare an adaptable Business Continuity Plan.
• Analyse the impact of technology on business continuity and disaster recovery planning.
• Comprehend and integrate the considerations for Disaster Recovery Planning with Business Continuity Planning.
• Discuss the international standards and best practices in Business Continuity and
  Disaster Recovery planning.
• Comprehend compliance and regulatory requirements.

• Learning Unit 1: Cyber Security Concepts
• Learning Unit 2: Architecture and Design
• Learning Unit 3: Threats, Attacks and Vulnerabilities
• Learning Unit 4: Cyber Security Attack Indicators
• Learning Unit 5: Security Assessments and Penetration Testing

Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

• Analyse both the basic elements and broader aspects of information security and cybersecurity.
• Analyse security control, access control, authentication methods and factors to identify and assess their effectiveness.
• Discuss key frameworks employed in security, analyse security policies, regulations, standards, and applicable legislation to ensure compliance and robust protection measures.
• Analyse the enterprise security architecture.
• Analyse the virtualisation and cloud security.
• Analyse various threat vectors and the corresponding intelligence and research sources to differentiate and understand their implications.
• Analyse various security concerns associated with vulnerabilities.
• Evaluate the types of attacks associated with social engineering.
• Analyse and contrast the different types of potential indicators to determine the type of attack methods.
• Investigate threat hunting practices and vulnerability scans to comprehensively analyse their details and implications.
• Analyse and examine penetrating testing concepts.
• Describe essential terminology, ethical hacking principles, and hacker classifications to understand the ethical hacking landscape.
• Examine the five stages of ethical hacking and the terminology of the Cyber Kill Chain methodology.

• Learning Unit 1: Introduction to Project Management
• Learning Unit 2: Project Integration Management
• Learning Unit 3: Project Scope Management
• Learning Unit 4: Project Schedule Management
• Learning Unit 5: Project Risk Management
• Learning Unit 6: Type of project management methodologies

Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

• Discuss key elements of the project management framework, including identifying the project stakeholders, common tools and techniques, and defining project success.
• Discuss the role of project managers.
• Outline the framework for project integration management, including the creation of a project charter to initiate projects formally and the development of Project
  Management Plans, emphasising their content and formulation methods.
• Explain how project execution relates to planning, the process of monitoring and controlling a project, and the significance of developing and adhering to robust procedures for project closure.
• Detail the process of planning scope management and the methods for collecting and documenting requirements.
• Explain the process of developing a Work Breakdown Structure (WBS) and the importance of controlling project scope.
• Outline the process of planning schedule management and defining activities essential for developing project schedules.
• Demonstrate the use of tools for activity duration planning and the application of Gantt charts for schedule planning and tracking updates.
• Describe the concept of risk in project management, including the process of identifying risks, and the creation of a risk register and risk report.
• Discuss qualitative risk analysis and how to calculate them.
• Discuss the methodologies for monitoring project risks and addressing them through various risk response strategies.
• Evaluate the three methodologies by discussing their purposes and comparing their advantages.

• Learning Unit 1: Introduction to IT infrastructure Automation and Orchestration
• Learning Unit 2: Command-line Shell and PowerShell scripting language
• Learning Unit 3: Infrastructure as Code Fundamentals
• Learning Unit 4: Automation via PowerShell, ARM Templates and Azure Blueprints
• Learning Unit 5: Configuration management via PowerShell Desired State Configuration (DSC)

Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:

• Articulate the Infrastructure as Code (IaC) concept and differentiate between orchestration and automation, including assessing the benefits and challenges associated with IaC.
• Apply the essential skills in writing and executing PowerShell scripts to be used for On-Premise or Cloud environments.
• Setup the environment to enable IaC implementations.
• Manage automation through ARM templates and Azure Blueprints.
• Configure automation through Desired State Configuration on supported Windows Machines.

The Capstone Project module comprises five learning units that aim to equip the trainees with the essential skills and knowledge to conduct a thorough vulnerability assessment and penetration testing for a designated small business or organisation.

• Capstone Project Overview
• Legal and ethical implications of cybersecurity practices
• Hands-on Cybersecurity Tools and Techniques
• Capstone Project Documentation
• Capstone Project final Presentation

Trainee is 40 years old and above, and a Singaporean Citizen, will be eligible for 90% SkillsFuture Funding.

Nett course fee payable (including 9% GST): S$1,574.80

Course fees after subsidies can be further offset by SkillsFuture Credit.

Enhanced Training Support for SMEs (ETSS) – 90% Funding

Eligible for SME Company-Sponsored, 21 years old and above, and a

• Singapore Citizen; or
• Permanent Resident; or
• Long-Term Visitor Pass Plus (LTVP+) Holder

Nett course fee payable (including 9% GST): S$1,574.80

SkillsFuture Baseline Funding – 70% Funding

Eligible Non-SME Company-Sponsored, 21 years old and above, and a

• Singaporean Citizen; or
• Permanent Resident; or
• Long Term Visitor Pass Plus (LTVP+) Holder

Nett course fee payable (including 9% GST): S$4,054.80

SkillsFuture Mid-Career Enhanced Subsidy (MCES) – 90% Funding

Eligible for Non-SME Company-Sponsored, Singapore Citizens, aged 40 years old and above

Nett course fee payable (including 9% GST): S$1,574.80

Trainee is 21 years old and above, a Singaporean Citzen, and

• Has been in long-term unemployment of 6 months or more*; or
• Recipient of ComCare Short-to-Medium Term Assistance (STMA)* or Workfare Income Supplement (WIS)*; or
• Person with Disabilities

Will be eligible for 95% SkillsFuture Funding.

Nett course fee payable (including 9% GST): S$954.80

Course fees can be further offset by SkillsFuture Credit for Singapore Citizens aged 25 and above. Singapore Citizens aged 21 to 31 may also offset fees with the Post Secondary Education Account Funds.

*Supporting documents such as CPF, approval letter, and/or payout letter is required to be submitted upon registration. You may request a copy from MSF Social Service Offices or via CPF’s Workfare Portal.

AFS is only eligible for SkillsFuture Career Transition Programme applicants.