My Digital Life x Productivity Booster

This programme is part of NLB’s ‘My Digital Life x Productivity Booster’ spinoff series.

Level up your productivity at work this November! Master the latest digital tools – from building websites with no code, creating stunning designs with Canva, to using the right AI tools for your needs.

These hands-on, interactive programmes are designed to let you walk away with new skills and burning questions answered. Ready to supercharge your productivity?

About the Event:

Artificial Intelligence is transforming the way organisations operate across every department. From streamlining recruitment and automating routine tasks to enhancing customer engagement and driving smarter decision-making, AI is opening new possibilities for efficiency and growth.

In this webinar, you’ll explore practical ways different departments can harness AI to boost efficiency, improve decision-making, and enhance customer experiences. You’ll also learn tips for adopting AI responsibly, overcoming common challenges, and identifying quick wins to get started. Join us to discover how AI can create real value in your workplace.

Logistical Requirements

• Please bring a laptop with internet access to fully participate in the workshop.
• This workshop is conducted using Wix. You are advised to create an account on wix.com before the programme starts.

Webinar Outline

1. Introduction (10 mins)
   • Welcome & webinar overview
   • Why AI matters for businesses today
   • Brief on the trainer’s expertise
2. AI in Different Departments: Use Cases & Demos (50 mins)
   • HR & Recruitment
     • AI for resume screening & candidate matching
     • Chatbots for employee onboarding
     • Demo: AI-powered HR assistant
   • Marketing & Sales
     • AI-driven customer segmentation
     • Predictive analytics for campaign optimisation
     • Demo: ChatGPT for personalised marketing content
   • Finance & Operations
     • Fraud detection with machine learning
     • Automating invoice processing
     • Demo: AI-powered expense tracking
   • Customer Support
     • AI chatbots for instant response
     • Sentiment analysis for feedback
     • Demo: Building a simple support bot
3. Overcoming Challenges & Implementation Tips (15 mins)
   • Common pitfalls in AI adoption
   • How to start a small & scale AI initiative
   • Measuring the ROI of AI tools
4. Live Q&A (10 mins)
   • Open floor for participant questions
   • Expert advice on specific AI use cases
5. Closing & Next Steps (5 mins)
   • Key takeaways recap
   • Additional resources & training opportunities
   • Thank you & follow-up details

About The Speaker

Raymond Teoh is a seasoned professional with over 27 years of experience in the digital marketing industry, holding senior leadership positions at notable companies like Singapore Press Holdings (SPH) and iClick Interactive Asia Limited. He has a proven track record of driving significant growth, including a 400% revenue increase at SPH and transforming business unit from a loss to a profitable state at iClick.

In addition to his corporate roles, Raymond is the founder of eDragon Group Pte Ltd, which focuses on digital platforms in China, such as Baidu and WeChat. He is also a certified trainer with an Advanced Certificate in Learning and Performance (ACLP), specializing in digital marketing and artificial intelligence programs. Furthermore, he has experience as a business coach, having worked with over 60 SMEs on goal setting and sales management. Raymond is starting AI Entrepreneur Program to train business owners to enable AI in their businesses and also training young entrepreneurs to launch profitable AI businesses.