Course Description

Most service personnel know what great service is, but still, they may not even provide good service in their jobs. This gap is not due to a lack of skill or service competency but rather a lack of a genuine service mindset. The workshop equips the participants with a strong service mindset by providing the awareness, clarity and skills they need to give consistent top-notch service.

Course benefits

 

This programme is designed to convert service providers to SERVICE AMBASSADORS who readily create great service experiences for the customers that go beyond text book knowledge and techniques. As service ambassadors, they will help create a positive service culture at the workplace.

 

Course Objectives

At the end of this course, you should be able to:

Identify some techniques to deal with hostile malingering fussy and uncooperative members of your team

Understand the importance of providing excellent service

Apply 3K Strategies

Build service models describing excellent and terrible customer service 

Create target personas to identify preferences that will help you decide on the type of content to deliver to your potential customers

Improve their level of customer service through their own experiential learning & Determine customers' standards for service excellence

Understand the fundamentals of persuasion and how it is used effectively

Use positive words, tone and body language with customers 

Speak the appropriate lingo and with the right tone that is specific to each generation of workers at your workplace

Establish specific behaviors that will create pleasant customer experience

Create SMART goals that are measurable and attainable with your budget and stipulated time frame

Transform from a service provider to a SERVICE AMBASSADOR 

Identify some techniques to deal with hostile malingering fussy and uncooperative members of your team

Understand the importance of providing excellent service

Apply 3K Strategies

Build service models describing excellent and terrible customer service 

Create target personas to identify preferences that will help you decide on the type of content to deliver to your potential customers

Improve their level of customer service through their own experiential learning & Determine customers' standards for service excellence

Understand the fundamentals of persuasion and how it is used effectively

Use positive words, tone and body language with customers 

Speak the appropriate lingo and with the right tone that is specific to each generation of workers at your workplace

Establish specific behaviors that will create pleasant customer experience

Create SMART goals that are measurable and attainable with your budget and stipulated time frame

Transform from a service provider to a SERVICE AMBASSADOR 

Course Fees And Grants

Programme Fees

Full Course Fee: $432.00(inclusive of 8% GST)

Nett Fee (after funding)*: $152.00

 

For Employer-Sponsored Participants:

SME: $152.00 Non-SME: $232.00

For Participants eligible for SkillsFuture Mid-Career Enhanced Subsidy:

40 years old and above

(Singapore Citizen only): $152.00

 

For Self Sponsored Participants:

SkillsFuture Credit is applicable for Singapore Citizens aged 25 years old and above only

 

Applicants may use SkillsFuture Credit for this course

Absentees will be charged the full course fee.

Course Schedule

CourseCodeVenueJan-23Feb-23Mar-23Apr-23May-23Jun-23Jul-23
Service Done RightService Done RightPhysical Class----2-

Registration

For Organisations on HRMS Learning Hub, you are strongly encouraged to use this platform for registration.

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COURSE FEES AND GRANTS

Programme Fees

Full Course Fee: $432.00(inclusive of 8% GST)

Nett Fee (after funding)*: $152.00

 

For Employer-Sponsored Participants:

SME: $152.00 Non-SME: $232.00

For Participants eligible for SkillsFuture Mid-Career Enhanced Subsidy:

40 years old and above

(Singapore Citizen only): $152.00

 

For Self Sponsored Participants:

SkillsFuture Credit is applicable for Singapore Citizens aged 25 years old and above only

 

Applicants may use SkillsFuture Credit for this course

Absentees will be charged the full course fee.

REGISTRATION

For Organisations on HRMS Learning Hub, you are strongly encouraged to use this platform for registration.

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