Dealing with Difficult People at Work

Course Code: ASKDDP

Dealing with Difficult People at Work

As suggested by Robert Bramson PH.D. (Organisational Psychologist, Management Consultant with Bramson Gill Associates, and Author of Coping with Difficult People), the easiest way to deal with difficult people is to stay as far away from them as you can. That may be great advice for those who work by themselves at home. However, for the vast majority of people, working with difficult people is a must in the workplace. In our course, Dealing with Difficult People at Work, we will teach you the proper ways to interact and work with difficult people in the workplace.

 

In the workplace, you will encounter a wide range of personality types, including people who are inconsiderate, stubborn, incorrigible, inappeasable, indecent or downright sleazy. Despite so, success sometimes depends on your ability to work well with these types of people. Most importantly of all, we must agree and recognise that everybody is somebody’s difficult person.

 

Dealing with Difficult People at Work

Within this 2-day workshop, participants will learn the different types of Difficult People and tactics in handling Difficult People. They will also better understand human behaviour and the main intentions of others, and undergo role plays to apply what they have learnt into real-life.

 

Course Objective – Dealing with Difficult People at Work

By the end of the course, you would be able to:

  • List the characteristics of difficult people
  • Discuss why people can be difficult
  • Classify the types of difficult people
  • Apply effective communication skills
  • Apply techniques to cope with difficult people

 

Alongside this course, participants can also consider taking up the courses Working Relationships with Multi-Generational People and Let’s Get Your Anger Right! to better manage interpersonal relationships in the workplace.

 

  • Course Dates and Venue

    Course Duration: 2 days (16 hours) 9am – 5pm

    CourseVenueMar-20Apr-20May-20Jun-20Jul-20Aug-20
    Dealing with Difficult People at WorkJTC Summit09-10--08-09--

    September 2015

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    • Who are The Difficult People? You or Me?
    • 10 Types of Difficult People such as the sniper, know-it-all, yes-man, grenade man, complainer & etc
    • Tactics in Handling Difficult People
    • Understand Human Behaviour & Their Main Intentions
    • Listening Skills & Asking Questions
    • Strategy and Techniques to Handle Difficult People
    • Role play and group discussion
  • Dealing with difficult people at work is suitable for individuals who would like to further understand what causes people to be difficult and also understand about difficult behaviors. Appropriate techniques will be introduced on how to handle people with difficult behaviours at various workplace.

    User: Suitable for anyone who needs to interact effectively with all levels to achieve a positive outcome.

  • “Knowing & understanding the difficult person as well as yourself and what skills to use to deal with the difficult person.” – (04-05 Dec 2017)

    “The understanding of personality, behaviour of a person and the situation that causes them.” – (01-02 June 2017)

    “Using actual situation at work and learn how to apply and sharing with other participants in the class was the most useful part of the course. The trainer Swee Yee is friendly and positive.” – Chua Puay Puay, Sheila; Ministry of Law (07-08 Feb 2017)

Fees and Grants

$529.65 per participant (Inc. GST)

No SDF grant.

Registration

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For Organisations on HRMS Learning Hub, you are strongly encouraged to use this platform for registration.

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Dealing with Difficult People at Work (ASKDDP)


All registration should be submitted at least 1 week before course commencement. Please call us directly to check on the class status.

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