Creating Magical Moments with Positive Phrases
In our daily interactions, many of us have at some point in time been on the receiving end of unpleasant verbal replies. Just like how a smile can light up someone’s day, communicating unpleasant information with positive phrases can transform verbal exchanges into magical moments of positivity.
In our 1-day ‘Creating Magical Moments with Positive Phrases’ Workshop, we will teach you how to transform your everyday conversations with others into delightful interactions.
Participants will first learn how to identify common phrases that are ‘forbidden’ and unhelpful. They will then be guided to recognize magical words and phrases that can lighten up someone else’s day to create solutions to their own unique customer situations for more positive communication experiences.
Course Objectives – Creating Magical Moments with Positive Phrases
By the end of the course, you would be able to:
- Recognize the differences between negative, neutral and positive phrases in customer situations
- Apply a list of customer-friendly phrases for your daily customer interactions including challenging situations
- Analyze the common service phrases you use
- Identify what not to say in difficult situations
- Apply effective customer-friendly phrases during the hands-on applications on case studies provided
- Create solutions to your own unique customer situations with customer-friendly phrases
Participants can also consider attending the Persuasive Communication for Leaders course and Speaking and Presenting with Confidence course to further enhance the impact of their speeches when speaking and presenting at work.