Creating Magical Moments with Positive Phrases
In our daily interactions, we have experienced being the unfortunate recipients of unpleasant verbal replies. Just like how a smile can light up someone’s day, communicating unpleasant information in a nicer manner can transform verbal exchanges into magical moments of positivity. In our course, Creating Magical Moments with Positive Phrases, we will teach you how to transform your everyday conversations with others into delightful interactions.
Within this 1-day workshop, participants will be taught which common phrases are ‘forbidden’ and unhelpful, as well as magical words and phrases that can lighten up someone else’s day. Participants will also be able to identify solutions to their own unique customer situations for more positive communication experiences.
Course Objective – Creating Magical Moments with Positive Phrases
By the end of the course, you would be able to:
- Recognise the differences between negative phrases, positive phrases and neutral phrases in customer
- situations
- Apply a list of customer-friendly phrases for their daily customer interactions including challenging situations
- Analyze the common service phrases they use
- Identify what not to say in difficult situations
- Apply effective customer-friendly phrases during the hands-on applications on case studies provided
- Provide solutions to their own unique customer situations with customer-friendly phrases
English
Chinese (Simplified)
Malay