Microsoft Outlook 2016 – Basic to Intermediate

Course Code: ASKKB3

Microsoft Outlook 2016 – Basic to Intermediate

Microsoft Outlook 2016 – Basic to Intermediate, you will learn how Outlook manage all aspects of email communications, such as using the Outlook calendar to manage appointments and meetings, use Outlook’s People workspace to manage your contact information, create Tasks and Notes for yourself in Outlook, and customize the Outlook interface to serve your own personal needs.

Microsoft Outlook 2016 - Basic to Intermediate

Microsoft Outlook 2016 – Intermediate to Advanced will be teaching on more complex features on Outlook. If you want to leverage on the advanced feature in Outlook to improve your productivity, this is the course for you.

  • Course Dates and Venue

    Course Duration: 1 day (8 hours) 9am – 5pm

    Microsoft Outlook 2016 - Basic to IntermediateJTC Summit17-12-13
    Mountbatten Square-14-23-06

    September 2015

  • Program Fundamentals

    • Starting Outlook 2016
    • Understanding the Outlook 2016 Program Screen
    • Understanding Items & the Message Window
    • Giving Commands in Outlook
    • Using Command Shortcuts
    • Using the Navigation Bar & Reading Pane
    • Using the To-Do Bar & Using Help

     Composing and Sending Email

    • Composing and Sending an Email Message
    • Specifying Message Options
    • Formatting Text
    • Checking your Spelling
    • Working with Hyperlinks
    • Attaching a File to a Message

     Receiving Email

    • Receive, Read, Reply, Forward & Delete a Message
    • Using the Inline Feature & Opening an Attachment
    • Flagging a Message for Follow-up
    • Using Color Categories
    • View and Manage a Conversations
    • Sorting Messages
    • Changing Views
    • Printing a Message

     More Email Features

    • Saving Unfinished Messages (Drafts)
    • Recalling & Resending a Message
    • Using the Out of Office Assistant
    • Delaying Sending a Message
    • Using Quick Steps
    • Inserting a Signature
    • Using Stationery and Themes
    • Changing Message Format
    • Dealing with Junk Email
    • Add Address to the Safe & Blocked Senders List
    • Changing Outlook’s Security Settings
    • Inserting Screenshots

     Working with Contacts

    • Introduction to the Address Book
    • Adding a Contact and from an Email
    • Edit, Delete, View and Sort Contacts
    • Mapping a Contact’s Address
    • Working in a Contact Window
    • Finding and Organizing Contacts
    • Creating a Contact Group
    • Printing the Contacts List

     Using the Calendar

    • View & Navigating the Calendar
    • Scheduling Appointments & an Event
    • Edit & Rescheduling Appointments and Events
    • Working with Recurring Appointments
    • Setting Availability
    • Color-coding Appointments
    • Setting Reminders
    • Viewing Calendar Items
    • Changing the Appearance of a Calendar
    • Changing Work Days and Times
    • Printing the Calendar

     Collaborating with Other Users

    • Using Schedule View
    • Responding to a Meeting Request
    • Taking and Tracking a Vote

     Organizing and Finding Information

    • Create, Use and Manage Folders
    • Using Instant Search & Refining a Search
    • Using Advanced Find
    • Sorting and Grouping Information
    • Filtering Information
    • Using the People Pane

     Managing Outlook Data

    • Using Mailbox Cleanup
    • Using AutoArchive
    • Working with Personal Folders Files



  • Microsoft Outlook 2016 – Basic and Intermediate course is suitable for beginners with basic knowledge of Computers and Windows. It helps individuals to be able to understand the concepts and the features in Outlook. The features will include sending and receiving Email messages, schedule appointments, and organizing contacts and addresses. It will also remind you of the tasks you need to complete.

    User: Secretary and Admin Executive are recommended to attend this course.

  • “The trainer, Haja, has given a good and clear understanding of the topic learnt. – Noor Azizah; South-West CDC (04 Oct 2017)

    “The ‘out of office’ replies, sending emails and contacts group were the useful part of the course.” – Lee Lye Keng Iris (12 Jul 2017)

Fees and Grants

$267.50 per participant (Inc. GST)

SDF subsidy: $2 per training hour. For more information on SDF, please refer to > Funding Mechanism.

Applicants may use SkillsFuture Credit for this course

Absentees will be charged the full course fee.


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Microsoft Outlook 2016 – Basic to Intermediate (ASKKB3)

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