Microsoft Outlook 2013 – Basic to Intermediate

Course Code: ASKKB3

Course Objective – Microsoft Outlook 2013 – Basic to Intermediate

In the duration of this course, Microsoft Outlook 2013 – Basic to Intermediate, you will learn how Outlook manage all aspects of email communications, such as using the Outlook calendar to manage appointments and meetings, use Outlook’s People workspace to manage your contact information, create Tasks and Notes for yourself in Outlook, and customize the Outlook interface to serve your own personal needs.

Microsoft Outlook 2013 – Intermediate to Advanced will be teaching on more complex issues on Outlook. Hence if you are facing such issues, you may want take up this course.

  • Course Dates and Venue

    Course Duration: 1 day (8 hours) 9am – 5pm

    Microsoft Outlook 2013 / 2016 - Basic to IntermediateJTC Summit10140825-29
    Mountbatten Square240714-09-

    September 2015

  • Program Fundamentals

    • Starting Outlook 2013
    • Understanding the Outlook 2013 Program Screen
    • Understanding Items & the Message Window
    • Giving Commands in Outlook
    • Using Command Shortcuts
    • Using the Navigation Bar & Reading Pane
    • Using the To-Do Bar & Using Help

     Composing and Sending Email

    • Composing and Sending an Email Message
    • Specifying Message Options
    • Formatting Text
    • Checking your Spelling
    • Working with Hyperlinks
    • Attaching a File to a Message

     Receiving Email

    • Receive, Read, Reply, Forward & Delete a Message
    • Using the Inline Feature & Opening an Attachment
    • Flagging a Message for Follow-up
    • Using Color Categories
    • View and Manage a Conversations
    • Sorting Messages
    • Changing Views
    • Printing a Message

     More Email Features

    • Saving Unfinished Messages (Drafts)
    • Recalling & Resending a Message
    • Using the Out of Office Assistant
    • Delaying Sending a Message
    • Using Quick Steps
    • Inserting a Signature
    • Using Stationery and Themes
    • Changing Message Format
    • Dealing with Junk Email
    • Add Address to the Safe & Blocked Senders List
    • Changing Outlook’s Security Settings
    • Inserting Screenshots

     Working with Contacts

    • Introduction to the Address Book
    • Adding a Contact and from an Email
    • Edit, Delete, View and Sort Contacts
    • Mapping a Contact’s Address
    • Working in a Contact Window
    • Finding and Organizing Contacts
    • Creating a Contact Group
    • Printing the Contacts List

     Using the Calendar

    • View & Navigating the Calendar
    • Scheduling Appointments & an Event
    • Edit & Rescheduling Appointments and Events
    • Working with Recurring Appointments
    • Setting Availability
    • Color-coding Appointments
    • Setting Reminders
    • Viewing Calendar Items
    • Changing the Appearance of a Calendar
    • Changing Work Days and Times
    • Printing the Calendar

     Collaborating with Other Users

    • Using Schedule View
    • Responding to a Meeting Request
    • Taking and Tracking a Vote

     Organizing and Finding Information

    • Create, Use and Manage Folders
    • Using Instant Search & Refining a Search
    • Using Advanced Find
    • Sorting and Grouping Information
    • Filtering Information
    • Using the People Pane

     Managing Outlook Data

    • Using Mailbox Cleanup
    • Using AutoArchive
    • Working with Personal Folders Files



  • This course is suitable for beginners with basic knowledge of Computers and Windows. For people who would like to find out the concept of Microsoft Outlook 2013 which includes understanding the features and be able to utilize send and receive Email messages, schedule appointments, and organize your contacts and addresses. It also reminds you of the tasks you need to complete.


  • “The trainer, Haja, has given a good and clear understanding of the topic learnt. – Noor Azizah; South-West CDC (04 Oct 2017)

    “The ‘out of office’ replies, sending emails and contacts group were the useful part of the course.” – Lee Lye Keng Iris (12 Jul 2017)

Fees and Grants

$267.50 per participant (Inc. GST)

SDF subsidy: $2 per training hour. For more information on SDF, please refer to > Funding Mechanism.

Applicants may use SkillsFuture Credit for this course

Absentees will be charged the full course fee.


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Microsoft Outlook 2013 – Basic to Intermediate (ASKKB3)

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