Dealing with Difficult People at Work

Course Code: ASKDDP

Course Objective – Dealing with Difficult People at Work

Dealing with Difficult People at Work – The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., an organizational psychologist, a management consultant with Bramson Gill Associates, and author of Coping with Difficult People.

Great advice for those who work by themselves at home; it’s a doable option. But the vast majority of people can’t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above. Most important of all, we must agree and recognize that everybody is somebody’s difficult person.

By the end of the course, you would be able to:

  • List the characteristics of difficult people
  • Discuss why people can be difficult
  • Classify the types of difficult people
  • Apply effective communication skills
  • Apply techniques to cope with difficult people

Sometimes it’s not about how you can understand difficult people, but it’s about understanding the tactics to work along with them. Participants may consider attending the Working Relationships with Multi-Generational People and Let’s Get Your Anger Right! courses.

  • Course Dates and Venue

    Course Duration: 2 days (16 hours) 9am – 5pm

    CourseVenueAug-18Sep-18Oct-18Nov-18Dec-18
    Dealing with Difficult People at WorkJTC Summit20-21-04-05-06-07

    September 2015

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    • Who are The Difficult People? You or Me?
    • 10 Types of Difficult People such as the sniper, know-it-all, yes-man, grenade man, complainer & etc
    • Tactics in Handling Difficult People
    • Understand Human Behaviour & Their Main Intentions
    • Listening Skills & Asking Questions
    • Strategy and Techniques to Handle Difficult People
    • Role play and group discussion
  • Dealing with difficult people at work is suitable for individuals who would like to further understand what causes people to be difficult and also understand about difficult behaviors. Appropriate techniques will be introduced on how to handle people with difficult behaviours at various workplace.

    User: Suitable for anyone who needs to interact effectively with all levels to achieve a positive outcome.

  • “Knowing & understanding the difficult person as well as yourself and what skills to use to deal with the difficult person.” – (04-05 Dec 2017)

    “The understanding of personality, behaviour of a person and the situation that causes them.” – (01-02 June 2017)

    “Using actual situation at work and learn how to apply and sharing with other participants in the class was the most useful part of the course. The trainer Swee Yee is friendly and positive.” – Chua Puay Puay, Sheila; Ministry of Law (07-08 Feb 2017)

Fees and Grants

$529.65 per participant (Inc. GST)

No SDF grant.

Registration

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Dealing with Difficult People at Work (ASKDDP)


All registration should be submitted at least 1 week before course commencement. Please call us directly to check on the class status.

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