Dealing with Difficult People at Work

Course Code: ASKDDP

Course Objective – Dealing with Difficult People at Work

Dealing with Difficult People at Work – The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organizational psychologist, management consultant with Bramson Gill Associates, and author of Coping with Difficult People.

Great advice for those who work by themselves at home; it’s a doable option. But the vast majority of people can’t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above. Most important of all, we must agree and recognize that everybody is somebody’s difficult person.

By the end of the course, you would be able to:

  • List the characteristics of difficult people
  • Discuss why people can be difficult
  • Classify the types of difficult people
  • Apply effective communication skills
  • Apply techniques to cope with difficult people

Before understanding how to handle difficult people, you have to first understand how human thinks during the course of Colored Brain – Effective Communication at the Workplace

  • Course Dates and Venue

    Course Duration: 2 days (16 hours) 9am – 5pm

    CourseVenueJun-17Jul-17Aug-17Sep-17Oct-17Nov-17Dec-17
    Dealing with Difficult People at WorkJTC Summit01-02--07-08--04-05

    September 2015

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    • Who are The Difficult People? You or Me?
    • 10 Types of Difficult People such as the sniper, know-it-all, yes-man, grenade man, complainer & etc
    • Tactics in Handling Difficult People
    • Understand Human Behaviour & Their Main Intentions
    • Listening Skills & Asking Questions
    • Strategy and Techniques to Handle Difficult People
    • Role play and group discussion
  • Suitable for anyone who needs to interact effectively with all levels to achieve postive outcome.

Fees and Grants

$529.65 per participant (Inc. GST)

Tap on PIC Scheme or Cash Payout and PIC Bonus for Training of Employees. For more details, refer to IRAS Website.

No SDF grant.

Registration

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Dealing with Difficult People at Work (ASKDDP)


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