Course Objective – Dealing with Difficult People at Work
Dealing with Difficult People at Work – The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., an organizational psychologist, a management consultant with Bramson Gill Associates, and author of Coping with Difficult People.
Great advice for those who work by themselves at home; it’s a doable option. But the vast majority of people can’t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above. Most important of all, we must agree and recognize that everybody is somebody’s difficult person.
By the end of the course, you would be able to:
- List the characteristics of difficult people
- Discuss why people can be difficult
- Classify the types of difficult people
- Apply effective communication skills
- Apply techniques to cope with difficult people
Sometimes it’s not about how you can understand difficult people, but it’s about understanding the tactics to work along with them. Participants may consider attending the Working Relationships with Multi-Generational People and Let’s Get Your Anger Right! courses.