Be a Service Angel for Your Organization New

Course Code: ASKSAY

Course Objective – Be a Service Angel for Your Organization

Be a Service Angel for Your Organization trains individual to be able to attain the important attribute that as a Service Angel should have which is the ability to uncover the customers’ real needs and be consistently developing a positive service mindset.

Additionally, this course also trains individuals to not only provide information about a product and dealing with queries, but also allows individuals to attain good listening power, able to manage emotions and maintain professional image.

Upon completion of the course, participants may consider taking up courses such as Attitude – Your Most Priceless Possession

  • Course Dates and Venue

    Course Duration:  2 day (16 hours), 9:00am – 5:00pm

    CourseVenueOct-17Nov-17Dec-17
    Be a Service Angel for Your OrganisationJTC Summit-20-21-

     

    September 2015

    SMTWTFS
    30
    31
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    1
    2
    3
  • Course Outline

    • Develop positive service mindset
    • Maintain and project a professional image
    • Cultivating empathy
    • Who are our Customers and why they behave the way they do
    • Understand how our verbal and non-verbal communication may affect Customer’s behavior
    • Understand ourselves and how we can overcome our weakness for success
    • Read your Customers
    • Build customer loyalty
    • Gather feedback and improve service standards
  • This course is meant for people who are in the service line and for those who desires not only to provide information about a product and dealing with questions, but also desires to be an excellent service representative. An excellent customer service representative is typically someone who has good listening power, able to manage emotions and maintain professional image.

Fees and Grants

$529.65 per participant (Inc. GST)

Tap on PIC Scheme or Cash Payout and PIC Bonus for Training of Employees. For more details, refer to IRAS Website.

No SDF grant.

Registration

Click here to download registration form.

For Organisations on HRMS Learning Hub, you are strongly encouraged to use this platform for registration.

Apply Online

Be a Service Angel for Your Organization (ASKSAY)


All registration should be submitted at least 1 week before course commencement. Please call us directly to check on the class status.

A. Company Particulars

Company Name

Company Address

Postal Code

B. Training Coordinator / Contact Person

TC / Contact Person Name*

TC / Contact Person Email*

Contact Number*

Fax Number

C. Billing Information


Billing Contact Person Name*

Billing Contact Person Email*

Billing Contact Number*

Billing Fax Number

Business Unit (BU / SBU)

For Businesses or Government Agencies using the e-invoice system only.

Are you applying for SDF Grant?

Applicable to some select IT and Softskills Courses.

D. Participants

Participant 1*

Course Start Date*

Course End Date*

Participant 2

Course Start Date*

Course End Date*

Participant 3

Course Start Date*

Course End Date*

Have more than 3 participants?

Attach their particulars here (PDF, Word .doc, Excel .xls)

I have Read and Agree to the Terms and Conditions


We do not sell or share your information with anyone else.