Course Objectives – The Art of Great Service
The Art of Great Service is a 1-day workshop focuses on the skills of delivering great service to delight customers. It introduces the “art of welcome” – a set of principles for delivering the extraordinary customer experience. Participants will learn how to apply neuro-linguistic programming (NLP) techniques to engage customers emotionally. A unique feature of the workshop is to evaluate a “live” customer experience through mystery shopping.
In completion of this course, participants could also take up the Managing Emotions in Customer Experience course.