The Art of Great Service New

Course Code: ASKAGS

Course Objectives – The Art of Great Service

The Art of Great Service is a 1-day workshop focuses on the skills of delivering great service to delight customers. It introduces the “art of welcome” – a set of principles for delivering the extraordinary customer experience. Participants will learn how to apply neuro-linguistic programming (NLP) techniques to engage customers emotionally. A unique feature of the workshop is to evaluate a “live” customer experience through mystery shopping.

In completion of this course, participants could also take up the Managing Emotions in Customer Experience course.

  • Course Dates and Venue

    CourseVenueOct-17Nov-17Dec-17
    The Art of Great ServiceJTC Summit---

    September 2015

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  • The Principles of “Art of Welcome”

    • Customer as “guest”
    • The 3 basic steps in the “art of welcome”

    The Art of Great Service

    1. Get Ready
      • Shape guest’s perception
    2. Receive Guest
      • Personal disposition, mannerism, facial expression, tone & phrases etc
    3. Engage Guest
      • Applying NLP Techniques
    4. Anticipate and Fulfill Guest’s Needs
    5. Thank Guest

    Mystery shopping

    Role play and group discussions

  • This is a course meant for participants to learn how to apply neuro-linguistic programming (NLP) techniques to engage customers emotionally. A unique feature of the workshop is to evaluate a “live” customer experience through mystery shopping.

Fees and Grants

$374.50 per participant (Inc. GST)

Tap on PIC Scheme or Cash Payout and PIC Bonus for Training of Employees. For more details, refer to IRAS Website.

No SDF grant.

Registration

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The Art of Great Service (ASKAGS)


All registration should be submitted at least 1 week before course commencement. Please call us directly to check on the class status.

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